Bet1000 Casino - Player's withdrawal delayed due to language barrier.

Hello, my withdrawal request has been declined. They wanted some documents, and I sent everything they asked for. Then, they demanded proof of my residency. I provided this document as well, but now they claim it has to be in English. I have explained that in my country, this document is only available in Armenian. Even without knowing Armenian, it's apparent that the address and numbers remain the same. Notably, nowhere in their regulations is it mentioned that the document definitively has to be in English. They insist that if I cannot provide the document in English, they will not process my payment. Furthermore, I would like to point out that I have never encountered issues with this document at any other casino I have played at. I believe they are manufacturing excuses to avoid paying.

Dear Arm009,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet1000 Casino.

While we understand your point of view in questioning the necessity of providing such documents, casinos can usually ask for documents to be translated and notarized for the purposes of verification.

Please forward me your correspondence with the casino and the document for review. I apologize for the inconvenience.

My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I will now send you all the documents to Tomas, the just question is that that document in all other casinos was not problematic, you will see for yourself

Hello, I sent a document in English, they wrote that they checked everything was fine, but I’m still in their block and the money hasn’t reached me

Thanks for the update.

Please send me the response you received from the casino as well. Send it to tomas@casino.guru

Sent..., now they say all that remains is to draw a conclusion...

Hello, I sent you all the photos, no answers from the casino and the money did not reach me

Have the issues with the withdrawal been resolved? Has the money reached you or have you received any other reply from the casino, please?

Today the casino sent messages that the withdrawal was approved, but it is not clear when the money will reach me

The money has arrived,,, but this does not change my opinion about this casino...

Dear Arm009,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru