Bet Primeiro Casino - Player’s withdrawal request faces obstacles.

A few days ago, Betprimeiro closed in Brazil and I have a pending withdrawal. The casino refuses to pay me using the same method I used for my deposit and wants me to accept withdrawals through methods that charge outrageous fees, which would cause me to lose more than 20% of the total withdrawal amount.

I have already explained to them that I will not accept Mifinity or cryptocurrencies, yet they persist.

I made the deposit via bank transfer and I demand the withdrawal through the same method or through the Astropay wallet, for which I have already provided my address.

The live support resolves nothing and doesn’t communicate with the financial department, and the financial side only communicates through emails that show a complete lack of interest and cooperation.

Dear Snorfs,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Was your account verified successfully in the past?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

But don't they know how to make a bank transfer?

That's unacceptable!

They sent out an e-mail saying that they would be shutting down operations in Brazil two days before closing. This is all very strange!!!

I have already sent my Astropay and Mifinity account (against my will) and so far they have done nothing. This casino is full of crap, they're running away from me!!!

Payment made today to my Mifinity account, I lost more than 200BRL in these transactions and the casino took more than ten days to resolve the case. I wasn't very satisfied but at least I got what I agreed to!!!

Case solved!!!

Dear Snorfs,

We're glad to hear that your payout was successful. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru