HomeComplaintsbet O bet Casino - Player's account has been blocked after withdrawal request.

bet O bet Casino - Player's account has been blocked after withdrawal request.

Black points: 40

Amount: 500 R$

bet O bet Casino
Safety Index:Very low
Submitted: 07 Oct 2023 | Unresolved : 27 Oct 2023
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from Brazil claims the casino is fraudulent. After a successful verification, his account was blocked and withdrawal request for his winnings was denied without any explanation. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

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1 year ago
Translation

I believe this Casino is fraudulent. My account was successfully verified, yet they still blocked it for no apparent reason. They provided no concrete explanation when I questioned them via online chat. I deposited 500brl and ended up with 900brl. When I requested a withdrawal of funds, a few days went by and they unjustifiably blocked me, keeping my money!

Automatic translation:
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1 year ago

Dear yanceypro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise how long ago you registered your account?
  • Which games you’ve been playing (live casino games, slots, or sports betting)?
  • Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


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1 year ago
Translation

Good morning Petronela, how are you?


Answering the questions below:


-Could you tell us how long ago you registered your account?


I registered around October 1st


-What games have you been playing (live casino games, slots or sports betting)?


Slots and Live Casino


-Have your winnings been accumulated with or without active bonus, please?


No active bonus


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1 year ago

Thank you very much, yanceypro, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

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1 year ago

Hello there,

Thank you yanceypro for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bet O Bet Casino for their help in resolving this complaint. We would like to know why was the player blocked and what can we do to help resolve this issue.

Thank you!

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1 year ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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1 year ago

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curacao Authority (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter

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