The player from Greece was disconnected during a game and received a message that his account was deactivated. The casino support advised him to report the issue via email. The casino informed us that the player was misusing a technical glitch from the provider and made bets on sporting events that already took place. Since we do not solve complaints related to sports betting, we had to reject the case.
Bet-nox Casino - Player's account has been suddenly deactivated.
Amount: €1,500
Bet-nox Casino
Safety Index:LowSafety Index
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4.7
Bet-nox Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello there.. I was playing at this specific casino and I had approximately 1550 euros in my account. Suddenly, I was kicked out of the connection and received a message stating "Your account was deactivated". I am unable to access my account and when I reached out through live chat, they asked me to report this issue via email, which I have done. I will wait for their response and then get back in touch with you. Thank you.
Automatic translation:
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1 year ago
Dear souflis,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Bet-nox Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the KYC verification?
Do I understand correctly that you were logged out of your account while playing a slot game, and then you were unable to log back in?
When exactly did you contact customer support regarding your blocked account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Translation
That's exactly what happened. while I was playing it kicked me out of the connection and I can't get back into my account.. it says your account is deactivated... I have sent all my documents up to that moment they were being processed. .in the e-mail I sent them, they replied that my account is under review. I don't understand what could have happened. i contacted at the very moment when the incident happened..and immediately opened my complaint to you..thanks
Automatic translation:
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1 year ago
Hello
Player account has been closed, all bets voided and deposit returned as we have received a following notice from our sportsbook provider:
˝Player has exploited a temporary glitch in Genius feed where there was a delay so he literally could place a bet on a market that had already happened."
Any additional documentation can be provided upon Casino Guru request.
Thanks for understanding
Bet-Nox team
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1 year ago
They do not say the truth...my account is closed now to speak and i can not login.
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1 year ago
Dear souflis and Bet-Nox team,Thank you for the update.
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
