The player from Switzerland had his account blocked without further explanation. Player’s complaint has been resolved successfully.
Berry Casino - Player’s account has been blocked.
Amount: €3,800
Berry Casino
Safety Index:HighSafety Index
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8.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
After a break of several months, my account was activated again. I won and requested a withdrawal of 2,000 EUR which is the Max Daily Limit. Now my account is blocked and the chat cannot tell me why or what is happening with my credit. My account is verified.
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1 year ago
Dear koenigfe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise why was your account deactivated in the past? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello
i closed my account myself via responsible gaming, this ban expired thursday and i was informed by email from the casino that my account is open again.
I only played slots and all without a bonus.
greeting
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1 year ago
Thank you, koenigfe, for the clarification. Could you please forward any relevant communication before we'll contact the casino directly? Looking forward to hearing from you.
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1 year ago
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I no longer have the direct messages, they were just emails from the system informing me that the account was activated again, a payout was requested or if I set a loss limit. I deleted those emails immediately.
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1 year ago
I got an email from the Casino that they will withdrawl me my Money. But no words about the Account.
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1 year ago
Sorry, could you please rephrase your last reply? Do I understand correctly that a withdrawal has been promised to be processed today but no further info about your account?
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1 year ago
Translation
I received an email from the casino yesterday asking for my bank details and telling me that they will transfer my entire balance. I still don't know why my account is blocked. I haven't received the money yet.
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1 year ago
I see. Please let me know once you receive all your winnings. In regard to your blocked account, I'm afraid the casino has the right to block it at any time. As long as there are no funds being held, there's not much we can do to convince the casino to reactivate your account.
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1 year ago
Quick Update: My withdrawl request from the 19. February is still Pending and i am not told why. My Account is verifyed…
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1 year ago
Today i recieved my Money. No Infos on the Account or the delay. Case can be closed
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, koenigfe, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
