Bella Vegas Casino - Player believes that their withdrawal has been delayed.

I believe if I'm not mistaken that I had requested my withdrawal on 08/19/24 in the amount of $1,0012.00 via bank wire. I had called my bank and everything to make sure that it accepts international wire transfer and was told yes so I proceeded with my withdrawal request. 48 hrs later I had noticed that the funds were right back into my casino account. So I had reached out to the casino via chat to see what was going on just for the simple fact that I had kept getting emails from the casino stating that my withdrawal was on hold because I never submitted a selfie with me holding my ID which I had obviously completed everything otherwise it won't let you request it withdrawal until you are fully verified. So I was given the rund around and was told I needed to submit a selfie with me holding my debit or credit card before my withdrawal can be processed absolutely not it was already completed. After going back and forth I finally got an agent that was able to inform me that my bank rejected it after I was told that international wire transfer are accepted. So I made a Bitcoin deposit so that I could make my withdrawal request Bitcoin payment. once again I am getting the run around I was told that the clock starts over when it comes to the 48 hr pending period then I was told that it doesn't. That the only time that it starts over is if I reverse the withdrawal which I obviously didn't then some agents tell me that it doesn't matter The bottom line is that I had already waited patiently for the 48 hr period the first time secondly according to the last agent Emily that I had chatted with which she was very rude and argumentative and not very professional informed me that my current waiting period is at 37 hrs. At this point my withdrawal will be beyond the 48 hours if it's not processed today as the finance department will be closed soon Two supervisors reached out to the finance department and explained my situation and the response that they received was that they are busy with other withdrawals are you kidding me.

Dear EvansMissy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear EvansMissy,

Have you received your withdrawal from the casino yet?

No I haven't

Dear EvansMissy,

Since when exactly is the BTC withdrawal pending?

Dear EvansMissy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.