Belabet Casino - Player’s deposit is missing.

I deposited 28 euros intending to use their welcome bonus, but the deposit was pending for 15-20 minutes and then marked as "rejected". The money has been deducted from my NETELLER account.

Since then, I have tried to contact the service through email, their own messaging service, and live chat. The live chat is always closed, and I haven't received any response to any of my emails or messages on the site.

Dear Rsjk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your e-wallet.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Thanks for the answer

there were problems with NETELLER that day and another casino immediately deposited the missing amount when they got the transaction ID

I don't deposit more at that casino, because it's problematic enough that you can't get in touch with them via email or live chat and I can see that several people here have had the same problems, but apparently you can get them to talk, hence this complaint, it is not a large amount, so it is currently thought that something is wrong with the casino

Dear Rsjk, we have recently launched the site and are experiencing some difficulties with the chat and the ability to communicate with users. But we're going to fix it. There may also be problems with withdrawals, but we will resolve these promptly through Softswiss.

We are writing to apologise for the recent deposit situation you have experienced. We are pleased to inform you that an amount of €28 has been successfully credited to your Belabet account.

As a gesture of goodwill and to compensate for any inconvenience this may have caused, I would like to offer you a bonus. Would you be willing to consider a bonus?

Thanks for the help 😃

Interesting if I have to wait the next 8 days for the payment.

Dear Rsjk,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Belabet Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru