HomeComplaintsBeep Beep Casino - Player complains that she didn’t receive Registration bonus.

Beep Beep Casino - Player complains that she didn’t receive Registration bonus.

Amount: €20

Beep Beep Casino
Safety Index:High
Submitted: 12 Dec 2020 | Case closed : 03 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is highly dissatisfied with a promotional offer. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello, I signed up but didn't receive a bonus. Also asked in the chat, got nothing. Diana ***

Edited by a Casino Guru admin
Automatic translation:
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3 years ago

Dear Diana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://beepbeepcasino.com/promotions:

"NO DEPOSIT BONUS

TERMS:

No deposit bonus of 20$ is available after:

verification of your email; you completing profile.

A player can use only ONE active bonus.

 

In case of violation of the rules for wagering the bonus, the administration of the casino reserves the right to cancel the bonus.

Creating a multi-account is strictly prohibited, which will lead to the blocking of the account and the cancellation of the bonus.

If you have questions, please contact support at support@beepbeepcasino.com"

 

Could you please advise if you have verified your email address and completed the player’s profile? Did you receive any explanation from the casino why you haven’t been granted the registration bonus?

Looking forward to hearing from you.

Best regards,

Petronela

 

Edited by a Casino Guru admin
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3 years ago

Dear Diana,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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