The player's withdrawal is delayed for over a month. The complaint was closed as unresolved as the casino has no reaction policy.
Beem Casino - The player's withdrawal is delayed.
Black points: 41
Amount: €150
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made a withdrawal of 150 euros a month ago. Write an email several times a week where it is only said that they only take care of it, nothing has happened since the update, the casino does not pay out and the next problem is the payout history is not visible. Luckily I still have a screenshot where the proof of the payment is. I will soon take legal action.
Automatic translation:
Public
Public
2 years ago
Hello Zdzihor,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Yes, the joke is I was verified but after the update you had to do the verification from the beginning. The etz loosely lasts 22 days and no, it was not a bonus but real money. I've been emailing support for about 10 days and when I log in, the answers are no longer available to me either, so the site has been a pure scam since the update. I don't get any answers but daily bonus spam advertising so that you can make a deposit
Automatic translation:
Public
Public
2 years ago
Dear Zdzihor,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
