The player's withdrawal is delayed for over 4 months. The complaint was closed as unresolved as the casino has no reaction policy.
Beem Casino - The player's withdrawal is delayed.
Black points: 684
Amount: €8,000
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
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2 years ago
I've been waiting for my payout for over 4 months. There is no live chat and I only get an answer once a week. The answer is always the same ready-made. My data will not be corrected on request. I write to support every day but unfortunately no one responds. I'm desperate. It's about 8000.00 euros. I have saved all email histories. Please help me or please give me tips on how to solve the problem.
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2 years ago
Hello selcukmesut94,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Good day,
Thank you for the fast answer. My documents were already confirmed 3 months ago. However, as they tell me, it's a system update. So I had to re-upload all my documents. They have been uploaded for 2 months now, but I have not received any confirmation.
My data will not be corrected either. It always says that I should contact support to make changes.
The live chat hasn't worked for months either. You can only leave a message there. I do that almost every day. Sometimes they answer and sometimes they don't. And when the answers always comes the same answer.
My last conversation was about when my withdrawal will be processed. I've been waiting for months and I'm not getting any satisfied answers.
the answer is always: the finance department is not a process, they have a lot to do and will be informed as soon as possible. I have no control over the acceleration. I will forward your request.
but I've been getting this answer every time for months.
Automatic translation:
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2 years ago
Dear selcukmesut94,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
