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I've been waiting for my payout for over 4 months. There is no live chat and I only get an answer once a week. The answer is always the same ready-made. My data will not be corrected on request. I write to support every day but unfortunately no one responds. I'm desperate. It's about 8000.00 euros. I have saved all email histories. Please help me or please give me tips on how to solve the problem.

Hello selcukmesut94,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good day,

Thank you for the fast answer. My documents were already confirmed 3 months ago. However, as they tell me, it's a system update. So I had to re-upload all my documents. They have been uploaded for 2 months now, but I have not received any confirmation.

My data will not be corrected either. It always says that I should contact support to make changes.

The live chat hasn't worked for months either. You can only leave a message there. I do that almost every day. Sometimes they answer and sometimes they don't. And when the answers always comes the same answer.

My last conversation was about when my withdrawal will be processed. I've been waiting for months and I'm not getting any satisfied answers.

the answer is always: the finance department is not a process, they have a lot to do and will be informed as soon as possible. I have no control over the acceleration. I will forward your request.

but I've been getting this answer every time for months.

Guten Tag,

vielen Dank für die schnelle Antwort. Meine Dokumente wurden schon vor 3 Monaten bestätigt. Allerdings hab es so wie die es mir sagen ein Systemupdate. Ich musste also alle meine Dokumente neu hochladen. Seit 2 Monaten sind die nun hochgeladen bekomme allerdings keine Bestätigung.

Auch meine Daten werden nicht korrigiert. Dort steht immer, dass ich den Support kontaktieren soll um Änderungen vorzunehmen.

Der Livechat funktioniert auch seit Monaten nicht mehr. Man kann dort nur noch eine Nachricht hinterlassen. Das mache ich fast jeden Tag. Mal antworten die und mal nicht. Und wenn die Antworten kommt immer die gleiche Antwort.

Bei meiner letzten Konversation ging es darum, wann meine Auszahlung bearbeitet wird. Ich warte schon seit Monaten und ich bekomme keine zufriedenen Antworten.

die Antwort ist immer: die Finanzabteilung ist nicht Prozess, sie haben viel zu tun sie werden sobald wie möglich Bescheid bekommen. Ich hab kein Einfluss auf die Beschleunigung. Ich leite ihr Anliegen weiter.

aber diese Antwort bekomme ich seit Monaten jedes Mal.

Dear selcukmesut94,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.