The player's withdrawal is delayed for unknown reason. The complaint was resolved as the player's money arrived.
Beem Casino - The player's withdrawal is delayed.
Amount: €2,000
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello Casinoguro ..... briefly describe my case (in words the same case as Manuel has with At the Casino) ..... made 1 deposit with 200 € and 1 deposit with 500 € (played without bonus) with direct transfer .. .. so far so good, I was able to play up to 3300 € but lost again and got out at 2000 € and went to the checkout, it seemed strange to me because there was 4000 € per transaction, so I entered the 2000 € that were not accepted ..... then wrote the chat that said that I have to cut it in pieces a 500 € .... good was also new to me ..... so I made 4 payouts a 500 € by bank transfer as I paid in I then uploaded all documents Identity card, address proof, deposit screenshot and account statement ..... also sent these documents by email which was confirmed to me and seemed to be in order ...... then asked what was going on with the verification .. ... Holidays Overwork and patience .... that was on Monday, well, I'm used to it differently with others Casinos ...... tonight my address and ID were checked ...... but not the proof of payment ..... asked you check in installments ..... just excuses ....
I do not understand how a casino has such a rating ..... and has to split € 2000 in pieces to be able to withdraw it ......
If nothing more comes from the casino side, I open a complaint to the licensor ...... there are also rules for the casino!
actually just want my money ..... don't want to write reviews, no complaints ...... just my money!
Greeting
AMGE55
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2 years ago
Hello AMGE55,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Allow me to ask you a few more question before we would move forward.
When exactly did you start the verification process? Is this your first ever attempt of withdrawal in this casino? How long since the last document was accepted?
Please note that if it's your first withdrawal in the casino we usually recommend to wait at least 14 days to process the verification and withdrawal. Also there can be expected other delays during Holidays.
Please forward any relevant proof as screenshot, chats or e-mails to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
Translation
Hello, this is the Beem Casino… .Monday at 05:05 am documents uploaded and also sent by email… .. statement in support is verified within 24 hours… .. have 2000 € in the queue …… payment then takes a maximum of 3 days ...... verification in sections as they also pay out ... .. see other complaints ...... if documents are needed I like to send the entire email traffic ... .. actually only want my money the payments of 700 € have long been charged to me been….
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2 years ago
Hello AMGE55,
Could you please specify when exactly did you make the withdrawal? Unfortunately issues with the the progress of verification and payments can occur in any casino. This is not a specific case for this casino as we have many complaints daily on any casino regarding these issues.
Please note that if it's still within that 14 days time frame which I mentioned, we can't consider it as unfair.
Also the limits of withdrawal are set by the casino and if we find them unfair, their rating may fall but we always have to take into consideration many aspect as payment method, country of residence of the players i.e and can't punish the casino based on 1 case.
Looking forward your answer.
Regards,
Nick
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2 years ago
Translation
Hi
why a case …… you overlooked the reviews and the complaints …… some are already begging for their money for 2 months …… if you think that's correct, I'm probably wrong here …… I was sent verification about 24 hours. Payout within 3 days .... your statements about you are on the casino side, that's how it comes across .... I don't want to close my money and the account anymore ...... when I have paid you can follow the emails as well as all the lies ... write that to those who want their money too ...
AMGE55
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2 years ago
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Addition: where does the terms and conditions say something about 50 € or 100 € payouts ... .. then please copy the link in ... .you have given a monthly payout limit of 12000 € on your page ... ..would be 400 € on my calculator, some would pay Months 2000 € a 100 € knows… ..thank you for your help for nothing Nick
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2 years ago
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Addendum: Yesterday I received this email was again just a lie ...... Account not verified Payout since 27.12.2021 05:05 pending ....
But I made a promise that you will hear some news on this matter today, and it is about to happen. Please wait for an email from the manager with further details.
Kind regards,
Maya
BeemCasino Support Team
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2 years ago
Hello AMGE55,
As it is seen in your e-mails, you requested your withdrawal on 27.12.2021 - that means 14 days still haven't passed. I can only recommend you to wait and not to spam the casino as it makes the process even slower.
Regarding the withdrawal limits - it is clearly stated in the casino terms that there may be different withdrawal limits - https://beemcasino.com/en/payment-policy
"5.21 Limits specified in paragraph 5.10 of these Payment Terms are subject to restrictions, introduced at the Casino's sole discretion, based on your conduct and performance on the Website, Casino's considerations and internal policies, communicated to you once above restrictions apply."
You accepted to these terms when you registered and as I mentioned above, there are many factors which may affect the maximum limit.
Let us know in the next 7 days if there will be any update or the money arrives.
Regards,
Nick
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2 years ago
Translation
What do you want to know Nick ..... should I lie to you like the casino does ......
Lg
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2 years ago
Dear AMGE55,
Based on our experience with issues like this, I would like you to just wait enough time for the money to arrive. If you won't get your withdrawal within the next week, we will definitely intervene.
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2 years ago
Dear AMGE55,
withdrawal has been already processed. If it doesn't arrive in 1-2 days, please contact our support via live chat please.
Kind regards,
BeemCasino Team
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2 years ago
Translation
Money has arrived please CasinoGuro close the case……thanks
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