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Hello Casinoguro ..... briefly describe my case (in words the same case as Manuel has with At the Casino) ..... made 1 deposit with 200 € and 1 deposit with 500 € (played without bonus) with direct transfer .. .. so far so good, I was able to play up to 3300 € but lost again and got out at 2000 € and went to the checkout, it seemed strange to me because there was 4000 € per transaction, so I entered the 2000 € that were not accepted ..... then wrote the chat that said that I have to cut it in pieces a 500 € .... good was also new to me ..... so I made 4 payouts a 500 € by bank transfer as I paid in I then uploaded all documents Identity card, address proof, deposit screenshot and account statement ..... also sent these documents by email which was confirmed to me and seemed to be in order ...... then asked what was going on with the verification .. ... Holidays Overwork and patience .... that was on Monday, well, I'm used to it differently with others Casinos ...... tonight my address and ID were checked ...... but not the proof of payment ..... asked you check in installments ..... just excuses ....

I do not understand how a casino has such a rating ..... and has to split € 2000 in pieces to be able to withdraw it ......

If nothing more comes from the casino side, I open a complaint to the licensor ...... there are also rules for the casino!

actually just want my money ..... don't want to write reviews, no complaints ...... just my money!

Greeting

AMGE55

Hallo Casinoguro.....schildere kurz meinen Fall(in Worten der gleiche Fall wie Manuel hat mit Beim Casino).....habe mit sofortüberweisung 1 Einzahlung mit 200€ und 1Einzahlung mit 500€(ohne Bonus gespielt) getätigt....soweit so gut, konnte mich hoch Spielen auf 3300€ verlor aber wieder und stieg bei 2000€ aus und ging zur Kasse,kam mir schon komisch vor weil stand pro Transaktion 4000€,also gab ich die 2000€ ein die nicht akzeptiert wurden.....schrieb dann den Chat an der meinte das ich es stückeln muss a 500€....gut war mir auch neu.....also tätigte ich 4 Auszahlungen a 500€ per instand Überweisung so wie ich auch eingezahlt habe, habe dann alle Dokumente hochgeladen Personalausweis Adressnachweis Einzahlungsscrennshot und Kontoauszug.....schickte diese unterlagen auch per email was mir bestätigt wurde und in Ordnung zu scheinen sind......fragte dann nach was mit dem verifizieren los ist.....Feiertage Überlastung und Geduld....das war am Montag, gut bin das anders gewohnt bei anderen Casinos......heute Abend wurde meine Adresse und meine ID geprüft......aber nicht der Zahlungsnachweis.....fragte prüft ihr in Raten.....nur Ausreden....

Verstehe nicht wie ein Casino solch eine Bewertung hat.....und 2000€ stückeln muss um es auszahlen zu können......

Sollte nichts mehr kommen von Casino Seite eröffne ich ein Complaints beim Lizenzgeber......auch für das Casino gibt es Regeln!

will doch eigentlich nur mein Geld.....will keine Bewertungen schreiben, keine Beschwerden......einfach nur mein Geld!

Gruss

AMGE55

Hello AMGE55,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Allow me to ask you a few more question before we would move forward.

When exactly did you start the verification process? Is this your first ever attempt of withdrawal in this casino? How long since the last document was accepted?

Please note that if it's your first withdrawal in the casino we usually recommend to wait at least 14 days to process the verification and withdrawal. Also there can be expected other delays during Holidays.

Please forward any relevant proof as screenshot, chats or e-mails to nikolas.b@casino.guru.

Regards,

Nick

Hello, this is the Beem Casino… .Monday at 05:05 am documents uploaded and also sent by email… .. statement in support is verified within 24 hours… .. have 2000 € in the queue …… payment then takes a maximum of 3 days ...... verification in sections as they also pay out ... .. see other complaints ...... if documents are needed I like to send the entire email traffic ... .. actually only want my money the payments of 700 € have long been charged to me been….

Hallo es handelt sich um das Beem Casino….Montag um 05:05 Uhr Dokumente hochgeladen und auch per email geschickt…..Aussage im Support verifiziert wird es innerhalb von 24 Stunden…..habe 2000€ in der Warteschleife……Auszahlung dauert dann maximal 3 Tage……Verifizierung in Abschnitten so wie sie auch auszahlen…..siehe andere Beschwerden……wenn’s Unterlagen brauchst sende ich gerne den gesamten email Verkehr…..will doch eigentlich nur mein Geld die Einzahlungen von 700€ sind mir auch längst belastet worden….

Hello AMGE55,

Could you please specify when exactly did you make the withdrawal? Unfortunately issues with the the progress of verification and payments can occur in any casino. This is not a specific case for this casino as we have many complaints daily on any casino regarding these issues.

Please note that if it's still within that 14 days time frame which I mentioned, we can't consider it as unfair.

Also the limits of withdrawal are set by the casino and if we find them unfair, their rating may fall but we always have to take into consideration many aspect as payment method, country of residence of the players i.e and can't punish the casino based on 1 case.

Looking forward your answer.

Regards,

Nick

Hi

why a case …… you overlooked the reviews and the complaints …… some are already begging for their money for 2 months …… if you think that's correct, I'm probably wrong here …… I was sent verification about 24 hours. Payout within 3 days .... your statements about you are on the casino side, that's how it comes across .... I don't want to close my money and the account anymore ...... when I have paid you can follow the emails as well as all the lies ... write that to those who want their money too ...

AMGE55

Hallo

wieso ein Fall……hast du die Bewertungen und die Beschwerden übersehen……manche betteln 2 Monate schon nach ihren Geld nach……wenn du das korrekt findest bin ich wohl falsch hier……mir wurde geschrieben Verifizierung ca 24 Stunde. Auszahlung innerhalb 3 Tagen…..deine Aussagen bezüglich stehst du auf Casino Seite so kommt das rüber….will mein Geld und das Konto schließen mehr nicht……wann ich ausgezahlt habe kannst du an den emails verfolgen sowie auch die ganze Lügerei…..schreibst das den auch die ihr Geld wollen…..

AMGE55

Addition: where does the terms and conditions say something about 50 € or 100 € payouts ... .. then please copy the link in ... .you have given a monthly payout limit of 12000 € on your page ... ..would be 400 € on my calculator, some would pay Months 2000 € a 100 € knows… ..thank you for your help for nothing Nick

Zusatz: wo steht in den AGBs was von 50€ oder 100€ weis Auszahlungen…..kopier bitte dann den link rein….ihr habt auf euerer Seite monatliches Auszahlungslimit 12000€ angegeben…..wären auf meinen Taschenrechner 400€ es zahlen manche seid Monaten 2000€ a 100€ weiß aus…..danke für deine Hilfe für nichts Nick

Addendum: Yesterday I received this email was again just a lie ...... Account not verified Payout since 27.12.2021 05:05 pending ....

But I made a promise that you will hear some news on this matter today, and it is about to happen. Please wait for an email from the manager with further details.

Kind regards,

Maya

BeemCasino Support Team

Nachtrag:Gestern bekommen diese email war wieder nur gelogen......Konto nicht verifiziert Auszahlung seid 27.12.2021 05:05 auf Pending....

Aber ich habe versprochen, dass Sie heute einige Neuigkeiten zu dieser Angelegenheit hören werden, und es wird noch passieren. Bitte warten Sie auf eine E-Mail vom Manager mit weiteren Details.

Mit freundlichen Grüßen,

Maya

BeemCasino Support Team

Hello AMGE55,

As it is seen in your e-mails, you requested your withdrawal on 27.12.2021 - that means 14 days still haven't passed. I can only recommend you to wait and not to spam the casino as it makes the process even slower.

Regarding the withdrawal limits - it is clearly stated in the casino terms that there may be different withdrawal limits - https://beemcasino.com/en/payment-policy

"5.21 Limits specified in paragraph 5.10 of these Payment Terms are subject to restrictions, introduced at the Casino's sole discretion, based on your conduct and performance on the Website, Casino's considerations and internal policies, communicated to you once above restrictions apply."

You accepted to these terms when you registered and as I mentioned above, there are many factors which may affect the maximum limit.

Let us know in the next 7 days if there will be any update or the money arrives.

Regards,

Nick

What do you want to know Nick ..... should I lie to you like the casino does ......

Lg

Was willst wissen Nick.....soll ich dich anlügen wie das Casino es macht......

Lg

Dear AMGE55,

Based on our experience with issues like this, I would like you to just wait enough time for the money to arrive. If you won't get your withdrawal within the next week, we will definitely intervene.

Ok

Dear AMGE55,

withdrawal has been already processed. If it doesn't arrive in 1-2 days, please contact our support via live chat please.

Kind regards,

BeemCasino Team

Money has arrived please CasinoGuro close the case……thanks

Geld ist angekommen bitte CasinoGuro den Fall schließen……danke

Dear AMGE55,

Could you please advise if the money arrived? Please note that the complaint will be rejected if we won't any answer within the next 7 days.

Money has arrived 👍🏿

Geld ist angekommen 👍🏿

Thank you AMGE55 for letting us know that the money has arrived. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly help.

Regards,

Nick