The player's withdrawal has been delayed for 3 days. The complaint was resolved as the player received his withdrawal.
Beem Casino - The player's withdrawal has been delayed.
Amount: €2,000
Beem Casino
Safety Index:Very lowSafety Index
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2.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
moin i have been waiting for my first payout of 150 euros for more than 3 days, the limit is 150 euros per day the casino puts me off again and again when i ask that i should be patient, they cannot tell me exactly when i will receive the payout .. ..
Automatic translation:
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3 years ago
Hello Jannek,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.
Did you use any deposit or no deposit bonus? Are you verified in the casino? Is this your first ever withdrawal request in the casino?
Also please note that we always recommend to player to wait at least 14 days after submitting a withdrawal request and even more if it's their first one in the casino. Waiting for only 3 days is nothing to be worry about as it will take probably much longer as almost in every casino.
Looking forward to your answer and I hope we will be able to help you resolve this case.
Regards,
Nick
Casino.guru
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3 years ago
Translation
moin i didn't use a bonus and i'm completely verified my payment to my credit card was canceled today casino support said i should make a bank transfer now 150 euros are being processed again lg jannek
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3 years ago
Dear Jannek,
we apologize for the delay but several cashouts were rejected by payment system. Today we processed a cashout to your bank account using bank details you've sent to us. Thank you!
Kind regards,
Beemcasino Team
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3 years ago
Translation
the first payment arrived today thank you 🙂 when will the rest of the payment be transferred? and can I get more than 150 euros a day? please for feedback, thank you
Automatic translation:
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3 years ago
Dear Beem Casino,
Could you please advise if there is a faster way to withdraw the money and even if not, when should the player receive the full amount?
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3 years ago
Translation
i have been waiting for the next payment of 150 euros since saturday, i still haven't received another one
Automatic translation:
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3 years ago
Dear Jannek,
for now there were 600EUR paid out, today there will be made the next payment.
Kind regards,
Beemcasino Team
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3 years ago
Translation
the 600 euro i received will i now receive a daily payment?
Automatic translation:
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3 years ago
Dear jannek,
Please let us know if the money would arrive so we can be sure that the complaint can be closed as resolved after that. Will be waiting for your confirmation.
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3 years ago
Translation
there are still 1400 euro open the payment is delayed again
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3 years ago
Dear Beem Casino,
Isn't there any possible way to make exception and fully pay out the player at once? Would also make it faster resolving the complaint.
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3 years ago
Translation
now my account has been blocked for no reason ..... there are still 900 euros open please help me casino guru team ...... 
Automatic translation:
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3 years ago
Dear Jannek,
we're very sorry, there should be a technical issue. Would you please check your profile again? We'll make all the cashouts this week.
Kind regards,
Beem Casino Team
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3 years ago
Dear jannek,
Could you please advise if you are able to login into your acccount? Also is there any update ragarding the payment? Did it arrive?
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3 years ago
Translation
moin my account is open again and the next payment has arrived thank you
Automatic translation:
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3 years ago
Dear Jannek,
if you wish, please make tomorrow or Friday cashout requests for the rest of the sum.
Kind regards,
Beem Casino Team
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3 years ago
Dear jannek,
Please do as the casino advises and cash out the whole amount. Please let us know if it will be processed.
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3 years ago
Dear Jannek,
last payment of 520EUR will be processed today.
Kind regards,
Beem Casino Team
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3 years ago
Translation
Moin 🙂 I received everything, nothing more open thanks for the help! 🙂
Automatic translation:
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3 years ago
Dear jannek,
Thank you very much for letting us know that the money has arrived and I would like to thank to Beem Casino for helping us resolving this case. The complaint will be now closed as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.
Best regards,
Nick
Casino.guru
