The player from Germany was struggling to withdraw his winnings. His withdrawal requests kept getting cancelled. He was also informed that he could only withdraw a maximum of €100 per day. According to the limit, the player should have been able to withdraw his winnings in less than 3 weeks, however, it wasn't until 2 months later that all his winnings were successfully withdrawn. The complaint was closed as 'resolved' after the player confirmed he had received all his funds.
Beem Casino - Player’s withdrawals are being cancelled.
Amount: €1,500
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
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Hello,
I made the 2nd deposit with Trustly and played through the bonus. 1500 real money credit on my account. All documents have been sent and approved. If I want to withdraw via bank transfer, the casino cancels my withdrawal without giving any reason. I was informed via chat that the daily withdrawal limit is only 100 euros. When I asked why this is so .. Answer: Manager wants that's so .. ready .. Several players already have this problem .. Please help! thanks
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3 years ago
Dear Tuscani090283,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly that you have made successful withdrawals before? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.
Best regards,
Kristina
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3 years ago
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Hello, no, I have not yet received any successful withdrawals.
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3 years ago
Thank you very much Tuscani090283 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
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Bank International
22:44, 12-07-21
Cashout
100 EUR
Now exactly 2 working days have passed and the first 100 euros are still in the (processing) I have often met casinos (mainly Curacao license) that try everything that the player does not get the money, but that is the icing on the cake .. I please Guru to do whatever it takes to get my payout. Live chat: the manager says you can only pay out 100 euros a day .. unfortunately we can't do more for you .. (and the first 100 euros have been standing for 2 working days and are still not processed) I should make the 1500 euros profit for 2 months cash out or longer? Dear guru team, please act !!!!
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3 years ago
Hello Tuscani090283,
I'm Nick and I'll be assisting you from now on in your issue. I would like to ask Beem Casino to join us and help us resolve the player's issue.
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3 years ago
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Hello, now exactly 4 working days have passed and the 100 euros that one is supposedly allowed to withdraw from the 1500 euros that I have in credit, allegedly a maximum (according to live chat) are still in (pending) casino. Doesn't answer here either .. I don't understand how one goes to a rating of 7.3 from Guru? Other players also have my problem with a maximum payout of 100 euros, the Beemcasino hesitates and plays for time. Dear Guru Team, I ask you again! Do everything in your power to help me and other affected players who have opened a similar case !!
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3 years ago
Hello,
we made a payment today, and are sorry for the delay.
Kind regards,
Beem Casino Team
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3 years ago
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Hello Guru Team Hello Beemcasino Team,
I hereby confirm that the first payment (100 euros of 1500 euros) has been paid out after about 6 working days.Beem Casino Team has apologized for the delayed payout above and I hope that the further 100 euros will be processed or paid out faster.
Dear Guru team, I would ask you to close the case only when the rest of the remaining 1400 euro credit has been paid out.
To Beem Casino Team: please inform us here if I can withdraw more than 100 euros from a withdrawal request.
Thank you, I will keep Guru Team informed about this case.
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3 years ago
Dear Tuscani090283,
You don't need to worry about closing the complaint as we always wait until the full legit amount is paid out.
I would like to ask Beem Casino to let us know when should the player expect the remaining amount.
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3 years ago
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Hello,
just for information: I made another 4x 100 euros payouts. 2 of them were canceled by the Beemcasino, 2x 100 euros have been up since yesterday (pending)
Lg
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3 years ago
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Hello dear GuruTeam, Hello Beemcasino,
INTERMEDIATE INFO: 2x 100 Euro payouts on 07/20/21 and 07/21/21 are today on 07/27/21 12:00 p.m., still in process (pending)
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3 years ago
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Hello dear GuruTeam, Hello Beemcasino,
INTERMEDIATE INFO: 2x 100 Euro payouts on 07/20/21 and 07/21/21 are today on 07/27/21 12:00 p.m., still in process (pending)
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3 years ago
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Hello dear GuruTeam, Hello Beemcasino,
INTERMEDIATE INFO: 2x 100 Euro payouts on 07/20/21 and 07/21/21 are today on 07/27/21 12:00 p.m., still in process (pending)
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3 years ago
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Hello,
On July 29th, 21st at 12:29 pm, Beemcasino announced that the next payment will be made on July 29th, 21st.
Today, 07/30/21 10:14 am, the payments are still unprocessed and still in (pending) see screenshot ...
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3 years ago
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Info: on
2.08.2021 ..
The 2 payouts are still being processed, 07/20/21 and 07/21/21, unfortunately the Beemcasino did not write the truth last see the last letter from Beemcasino above. The next payment was not processed !! I ask GuruTeam to help again !!!
I see no other choice than to open this case parallel to Guru also via AskGamblers, as well as the licensing authority (
Borse Platform BV (License No. CEG_IP / 2020-0817), address: Julianaplein 36, Curacao, registration number 153924)
to contact.
I once again ask Beeamcasino to process the winnings quickly!
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3 years ago
Dear Tuscani,
The casino said that the "next payment" should be processed that they, so it shouldn't neccesary mean that all your withdrawals will be processed at once. Could you please advise how many withdrawals did you receive until now and how many are still pending?
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3 years ago
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Hello,
So far only 100 euros have been transferred since 12/07/21 since the next 2x 100 euros are still in pending until TODAY 03/08/21 and have not been transferred by the casino, let alone transferred! There are still 1200 euros on the casino account, and 2x 100 euros are pending payment see screenshot! The 2 canceled payouts (marked red) were canceled by the casino without giving a reason 
.
To GuruTeam: please ACT!
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3 years ago
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Hello Guru team,
Hello Beemcasino,
Another 100 euros were only transferred today, 100 euros in pending and 1200 euros are still on my account. If I want to withdraw another 100 euros (the Beemcasino allows 2x 100 euros to be in queue) next problem .. See Screenshorts .. I offer the Beemcasino to correct this mistake (whether specially made or not) as soon as possible, there should only be one field for bank name, bank address, BIC etc. and no 100 identical fields that you cannot even fill out. Thank you 
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3 years ago
Thank you Tuscani for providing all the relevant information. I'll now transfer your complaint to my collegue Andrej who will be assisting you from now on. I hope we will be able to help you resolving this issue as soon as possible.
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3 years ago
Translation
Hello,
Today on August 9, 2021, the next 100 euros that had been in pending for more than 1 week were transferred.
1200 euros credit on my account.
I cannot make any further withdrawals due to the Casino Beamer software error. Screenshot received live chat from me the day before yesterday and promised to forward it to the technical department so that this error can be corrected and I can make further payments.
According to today 9.08.2021 1:11 p.m., this error is still there when I click on Payout Bank transfer, so that it is technically not possible to fill in the fields such as bank name, IBAN etc.
That’s how things stand today.
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3 years ago
Hello Tuscani090283. I’ll be taking care of your complaint from now on.
Dear Beem Casino team,
Please investigate the issue and keep us posted on any news. I’m extending the timer for 7 days. Please note that in case we don’t receive a reply in the set time frame, we will close this complaint as ‘unresolved’.
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3 years ago
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Hello,
This email can also be sent from the Beemcasino.
After I received it, I went back to my account to send the 2 € 100 payouts per bank transfer. Failure to do so, again the same error with the same multiple windows, see screenshot. It's not because of cookies, but because of the Beemcasino. I ask you to correct this error again, because this error does not allow me to deliver the payouts. 
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3 years ago
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Hello, 
Error has been corrected and the next 2x 100 euros are on pending as of today.
1000 euros remain in the account.
Kind regards
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3 years ago
Thank you, Tuscani090283, for the update. I’m glad to hear the issue’s been fixed. Please keep us posted on any news regarding the withdrawal requests. I’m setting the timer for 7 days.
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3 years ago
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Hello,
The next 2x 100 euros were transferred today, 08/12/21.
Account balance today 800 euros + 2x 100 euros are pending today.
So 1000 euros are still in my account.
Yours sincerely
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3 years ago
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Hello,
Casino Beem continues to pay out 100 euros per working day.
600 euros still in my account and 2x 100 euros are currently under pending.
Best regards,
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3 years ago
Thank you, Tuscani090283, for the update. I’m extending the timer by 7 days. Please let us know once you’ve received the payments.
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3 years ago
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Hello,
Unfortunately, yesterday no next payment of 100 euros was made, today it is still pending.
600 euros remain in my account + 2x 100 euros on pending.
vg
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3 years ago
Hello,
the total sum of processed and paid out cashouts for now is 800EUR. Would you confirm it please? Thank you!
Kind regards,
Beem Casino Team
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3 years ago
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Hello,
of 1500 euros, 800 has already been paid out, 700 euros are still open, 2x 100 of which are pending.
Vg
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3 years ago
Thank you, Beem Casino, Tuscani090283, for the update.
Dear Tuscani090283,
Please keep us posted on any updates regarding the remaining withdrawal requests.
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3 years ago
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Hi there,
currently 300 euros credit on my account + 2x 100 euros each on pending.
Kind regards,
Tuscani090283
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3 years ago
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Hi there,
a total of 400 euros in my account, 2x 100 euros are pending.
No payment has been made for 2 working days.
So the state.
Regards,
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3 years ago
Thank you, Tuscani090283, for keeping us posted.
Dear Beem Casino team,
Please let us know once the next payment has been sent.
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3 years ago
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Hi there,
Casino did not stick to it again and as discussed above, payment was not made today.
regards
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3 years ago
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Hi there,
The next 100 euros were received today.
300 euros still on my Beemcasino account, 2x 100 euros are pending.
regards
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3 years ago
Thank you, Tuscani090283, Beem Casino team, for the updates.
Dear Tuscani090283,
Did you receive the payment from Sep 3, 2021?
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3 years ago
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Hi there,
100 euros (pending) are still open.
regards
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3 years ago
Thank you, Tuscani090283, for informing us.
Dear Beem Casino,
Can you please inform the player when can he expect the remaining payments to be processed?
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3 years ago
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Hi there,
the last 100 euros were processed today.
I would like to thank the GuruTeam and the Beemcasino, it was a difficult birth but Beemcasino has made all the payouts behind them.
Of course, a casino wants to make profit the higher the better, but playing for time all the time and waiting until a player has gambled everything away again because he has no patience will only get paid 1500 euros in a month is sad.
I definitely do not recommend this casino to others.
All the best ,
and hopefully not see you soon.
Tuscani090283
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3 years ago
Thank you, Tuscani090283, for the update. I’m sorry that it had to take this long to get the issue resolved, but I’m glad that you’ve now received all your winnings.
Thank you for using the Casino Guru complaint resolution center. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
