The player from Germany is dissatisfied with overall experience with this casino. He provided documents to verify his idnetity, but the account still hasn't been verified which semms to caused further delay in processing his withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
Beem Casino - Player’s withdrawal hasn’t been processed.
Amount: €2,000
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
Hello!
I signed up and deposited at Beem Casino a year ago.
Until yesterday, my account was never verified and I have therefore suspended playing, although the documents were months to be checked!
Yesterday Beem sent me a promotional email and I deposited again (although no verification was secure).
I have resubmitted all documents (documents with current date).
In support, as many have described, you are not really treated in a friendly manner.
I have contacted the casino several times in the last few weeks, verification and thus a payout does not seem to be desired or possible!
I now have €2000 to pay out and would be grateful if you could help.
So far I would really only advise against this and ask for caution!!!!
Deposits always work - but no payouts for weeks or months is really not satisfactory!
Many thanks for your help!
My name at Beem martinhf
Automatic translation:
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2 years ago
Dear martinhf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that your documents haven't been approved yet?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina!
Thanks for the answer. Everything went through the support - I don't have any more messages from this.
I had sent the uploaded documents by screenshot, since it is only possible via their homepage…. LG
Automatic translation:
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2 years ago
Thank you very much for your reply, martinhf. Could you please clarify when you provided the last batch of documents?
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2 years ago
Dear all,
as we see there aren't any active withdrawal requests from the player.
Kind regards,
BeemCasino Team
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2 years ago
Hello everyone,
Thank you BeemCasino Team for taking your time to help us with this case.
Dear martinhf,
Did you cancel your withdrawal? How much money is currently in your account? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
