The player from Italy has been struggling to withdraw his winnings, because he can request only €100 per day. In the meantime he lost his winnings.
Beem Casino - Player’s withdrawal has been divided into installments.
Amount: €1,350
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
Public
Public
3 years ago
Translation
As the title suggests, following a lucky € 2000 win on 05/28/2021, the Casino first of all forced me to request a withdrawal of € 100 per day, disbursing just € 650 after a few days and for the rest he doesn't answer me honestly, finding an excuse or problems with my situation every day.
Automatic translation:
Public
Public
3 years ago
Dear Balducci,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you received any explanation as to why you can request only €100 per day? Do I understand correctly that you have managed to withdraw €650 so far?
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hi Kristina and thanks for your answer if you want I can forward many chats with the support as I have almost always sent a copy to my email. Do I proceed with sending?
Automatic translation:
Public
Public
3 years ago
Thank you for your reply, Balducci. Yes, please, forward all the communication to my email address kristina.s@casino.guru, or you can post it here.
Public
Public
3 years ago
Translation
Hi Kristina, I forwarded all the chats I saved to you to the email address kristina.s@casino.guru
I await your response. Thank you.
Automatic translation:
Public
Public
3 years ago
Thank you very much Balducci for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
3 years ago
Hello balducci,
I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
Public
Public
3 years ago
Translation
Beem, as predicted, does not respond and today at 11.30 he refused all my individual withdrawals of 100 euros each after 2 months. I have made a request to withdraw the total but I am sure they will not accept it. 2 months have passed and the situation does not seem to be unblocked.
Automatic translation:
Public
Public
3 years ago
Translation
Kristina I sent you by email the last conversation with the casino that despite having made me waste 2 months of time has canceled all withdrawals of 100 euros at a time and ask me to start the process all over again preventing me from using methods other than bank transfer for the withdrawal. I am almost forced to take legal action or other solutions by contacting the owner of the Casino License.
Automatic translation:
Public
Public
3 years ago
Dear balducci,
Kristina is no longer part of this complaint. If you need to send me something, here is my email address: viliam.v@casino.guru.
Public
Public
3 years ago
Hello,
we're very sorry about the situation, we're doing our best to go on with payments and solve the case.
Kind regards,
Beem Casino Team
Public
Public
3 years ago
Translation
Although they asked me to make withdrawals of 100 euros per day, having made the request 3 days ago for 100 euros, I cannot make any more as the latter is not accepted. It has become an odyssey. Just apologies every day.
Automatic translation:
Public
Public
3 years ago
Translation
We can also proceed to close the complaint. The casino forced me (given the 2 months and more to wait for my funds) to replay the entire amount. I strongly advise against playing on this platform, a real scam. They say they have problems with the provider for withdrawals but at the same time they can get you to top up with the same. Scam, nothing to add.
Automatic translation:
Public
Public
3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
