HomeComplaintsBeem Casino - Player’s withdrawal has been delayed.

Beem Casino - Player’s withdrawal has been delayed.

Amount: €450

Beem Casino
Safety Index:Very low
Submitted: 04 May 2022 | Resolved : 19 May 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago
Translation

hello , i signed up for casino beem a few months ago through the casino guru site ,

I paid 450 euros on May 2nd, 2022, which is still being processed.

I contacted live chat and they were very friendly and told me I should upload documents, because I did it and I'm waiting now, actually I found the casino good and so many games, but when I got the complaints here I've read, maybe I'm worrying unnecessarily, I hope the payout works out, well I'll keep you up to date

Best regards

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1 year ago

Dear Erkan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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1 year ago
Translation

hello , it has been 11 days , i have not even been verified , live agents say i will push our finance team to process it asap . Well I'll keep you running

sincerely yours

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1 year ago
Translation

Hello, I looked at my account today, I'm still not verified and my 450 euro payment stands at cashout, I couldn't reach live agents, so to speak I have no idea what's going on, if you can help me, I would be very happy casino guru ,

Best regards

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1 year ago

Thank you for keeping us updated, Erkan. Have you accumulated your winnings with or without an active bonus?

Would you be so kind as to forward me all the relevant communication between you and the casino? My email address is kristina.s@casino.guru. Thank you in advance.

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1 year ago
Translation

Hi Kristina, I received the 450 euros on my account on May 16 and without verification,

So I'm very satisfied with beem casino, I would like to withdraw my complaint, they actually don't deserve the bad reputation, I thank you casino guru, have a nice day


Best regards

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1 year ago

Awesome news, Erkan. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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