The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Beem Casino - Player’s withdrawal has been delayed.
Amount: €450
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
hello , i signed up for casino beem a few months ago through the casino guru site ,
I paid 450 euros on May 2nd, 2022, which is still being processed.
I contacted live chat and they were very friendly and told me I should upload documents, because I did it and I'm waiting now, actually I found the casino good and so many games, but when I got the complaints here I've read, maybe I'm worrying unnecessarily, I hope the payout works out, well I'll keep you up to date
Best regards
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2 years ago
Dear Erkan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
hello , it has been 11 days , i have not even been verified , live agents say i will push our finance team to process it asap . Well I'll keep you running
sincerely yours
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2 years ago
Translation
Hello, I looked at my account today, I'm still not verified and my 450 euro payment stands at cashout, I couldn't reach live agents, so to speak I have no idea what's going on, if you can help me, I would be very happy casino guru ,
Best regards
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2 years ago
Thank you for keeping us updated, Erkan. Have you accumulated your winnings with or without an active bonus?
Would you be so kind as to forward me all the relevant communication between you and the casino? My email address is kristina.s@casino.guru. Thank you in advance.
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2 years ago
Translation
Hi Kristina, I received the 450 euros on my account on May 16 and without verification,
So I'm very satisfied with beem casino, I would like to withdraw my complaint, they actually don't deserve the bad reputation, I thank you casino guru, have a nice day
Best regards
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