The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
hello , i signed up for casino beem a few months ago through the casino guru site ,
I paid 450 euros on May 2nd, 2022, which is still being processed.
I contacted live chat and they were very friendly and told me I should upload documents, because I did it and I'm waiting now, actually I found the casino good and so many games, but when I got the complaints here I've read, maybe I'm worrying unnecessarily, I hope the payout works out, well I'll keep you up to date
Best regards
guten tag , ich habe mich vor paar monaten durch casino guru seite mich bei der casino beem registriert ,
ich habe am 2.5.22 450euro ausgezahlt der noch am bearbeitung ist ,
habe mich bei live chat gemeldet und die waren sehr freundlich und haben mir gesagt ich soll dokumente hoch laden , denn ich auch gemacht habe und bin jetzt am warten , eigentlich fande ich denn casino gut und so viele spiele möglichkeiten , aber als ich hier die beschwerden gelesen habe , mache ich mir villeicht unnötig sorgen , ich hoffe es klappt mit der auszahlung , na ja ich halte euch am laufenden
mit freundlichen grüßen
Dear Erkan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Dear Erkan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
hello , it has been 11 days , i have not even been verified , live agents say i will push our finance team to process it asap . Well I'll keep you running
sincerely yours
guten tag , es sind 11 tage vergangen , ich wurde noch nicht mal verifiziert , live agenten sagen , ich werde unser Finanzteam dazu drängen , es so schnell wie möglich zu bearbeiten . Na ja ich halte euch bei laufen den
mit freundlich grüßen
Hello, I looked at my account today, I'm still not verified and my 450 euro payment stands at cashout, I couldn't reach live agents, so to speak I have no idea what's going on, if you can help me, I would be very happy casino guru ,
Best regards
Guten Tag , ich habe heute mein account geschaut , verifiziert bin ich immer noch nicht und mein 450 euro auszahlung steht bei cashout , live agenten könnte ich nicht erreichen, also so zusagen ich habe keine ahnung was los ist , wenn ihr mir dabei behilflich wird , würde ich mich sehr freuen casino guru ,
mit freundlichen grüßen
Thank you for keeping us updated, Erkan. Have you accumulated your winnings with or without an active bonus?
Would you be so kind as to forward me all the relevant communication between you and the casino? My email address is kristina.s@casino.guru. Thank you in advance.
Thank you for keeping us updated, Erkan. Have you accumulated your winnings with or without an active bonus?
Would you be so kind as to forward me all the relevant communication between you and the casino? My email address is kristina.s@casino.guru. Thank you in advance.
Hi Kristina, I received the 450 euros on my account on May 16 and without verification,
So I'm very satisfied with beem casino, I would like to withdraw my complaint, they actually don't deserve the bad reputation, I thank you casino guru, have a nice day
Best regards
Hi Kristina , ich habe am 16 mai die 450 euro auf mein konto erhalten und das ohne verifizierung ,
also ich bin von beem casino sehr zu frieden , möchte mein beschwerde zurück nehmen , die haben eigentlich nicht die schlechte Reputation verdient , ich bedanke mich bei euch casino guru , wünsche euch ein schönen tag
mit freundlichen grüßen
Awesome news, Erkan. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Awesome news, Erkan. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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