The player from Germany requested a withdrawal in March, but it hasn't been processed. The casino accused the player of opening multiple accounts but failed to provide evidence. We ended up closing the complaint as ‘unresolved’.
Beem Casino - Player's withdrawal has been delayed.
Black points: 1747
Amount: €2,000
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
Beem Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Insufficient evidence from casino
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
on 03/30/22 I booked my payout of €2,000 at Beemcasino. Today is April 20th, 2022 I am being held out all the time. I was once told it was due to the lack of verification, but I sent all the documents after that I was told it was due to a lack of funds, i.e. that they lacked the money. Then I was told it was because of the Money Laundering Act. I get stalled all the time and nothing happens except more excuses
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2 years ago
Dear David,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please clarify if you have passed the KYC verification or not?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
So I'm still waiting for my money the casino hasn't contacted me! I have already sent you the relevant chat history from the casino and myself. Best regards
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2 years ago
Dear Kristina,
the casino account of d***@outlook.de is closed due to actions against our Terms and Condition. We 've send you the proofs via email.
Kind regards,
BeemCasino Team
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2 years ago
Translation
you systematically cheat customers!
what about my money you owe me 2000€!
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2 years ago
Hello everyone,
Thank you David for your reply.
Thank you BeemCasino Team for taking your time to reply to this complaint. Could you please provide more information and details about what happened? How did David breach the casino's T&Cs?
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2 years ago
Translation
I did not violate any terms and conditions! If you ask now even though Beem has sent you alleged evidence! The only one who violates his own terms and conditions is Beem Casino itself I want my money it's been almost a month what's that really very weak!
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2 years ago
Dear Kristina,
we've send the proofs to you to kristina.s@casino.guru on 22.04. If necessary we'll resend the email but wouldn't like to publish the details here if possible. The paragraph breached is
11. ANTIFRAUD
11.1. The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
...
11.1.5 creating two or more accounts;
...
the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons for such actions.
Kind regards,
BeemCasino Team
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2 years ago
Translation
You are the scammers and don't pay out any money what's wrong with you, shame on you that's the last thing! I don't think this is of any use, I'm going to the next higher authority, I want my money right away! Otherwise I'll cause you big problems, I swear you won't get away with something like that, what you're doing is fraud
Kind regards
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2 years ago
Thank you BeemCasino Team, I have found your email.
David, could someone in your household also create an account at this casino?
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2 years ago
Did anyone else have access to the device/devices from which you played at this casino?
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2 years ago
Translation
what is the back and forth the Beem Casino just wants to give me my money I have sent them the history it is very clear that they are waiting for their funds and that it is due to the money laundering law and that it is all due to my verification just out of words i'm not the first
where the beem casino tries to embezzle payments I'll pass it on now it's enough for me that's fraud by beem casino and to turn it around now because I've made it public is an absolute cheek!
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2 years ago
Thank you very much David for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hi David,
I'm taking over your complaint.
Dear Beem Casino team,
Let me ask you some additional questions regarding the complaint. Are both of the accounts verified? Are there any other matches like date of birth, address, name etc.? Which account was opened first and were bonuses taken in both accounts?
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2 years ago
Translation
There are no 2 accounts! There is no longer an account because I wrote to beem casino that I am addicted to gambling, they blocked my account! I still owe me 2000€ that's all that matters I've already passed the matter on to my lawyer it's up to beem whether the whole thing will be prosecuted the money is still not on it but the account has been blocked very well they did it 😂
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2 years ago
We would like to ask Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Translation
I have already given the beem casino a reminder and a payment will eat up your debts by Friday, May 13th, 2022. It's just very weak! The beem casino is not a reputable casino and cheats and I'm not the first case! I take back all charges points when I get my money!
Kind regards
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2 years ago
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What was to be expected beem Casino of course did not transfer as this is really a fraudulent casino beware!!!! I am now trying the legal process, which will be difficult because it is outside the EU. People stay away from beem casino will have the casino blacklisted !
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2 years ago
Hi David,
Unfortunately, the casino stopped responding entirely and didn't provide any evidence to support its claims. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority and submit a complaint here: (https://verification.curacao-egaming.com/validateview.aspx?domain=beemcasino.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Let me know how they replied (peter.m@casino.guru). I wish I could be of more help.
Best regards
Peter
