The player from Germany requested a withdrawal over 2 weeks ago. It has been received.
Beem Casino - Player's withdrawal has been delayed.
Amount: €300
Beem Casino
Safety Index:Very lowSafety Index
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2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi there,
I requested my withdrawal 2 weeks ago. With the payout, the account should also be verified at the same time.
Nothing has happened until today.
The live chat told me I should cancel the payout again and adjust it to 300 euros (maximum payout because of the bonus) and they tell the finance department what will happen faster.
So far, no document has been verified and nothing has happened with the payment.
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2 years ago
Dear DerKoenig,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that you have provided all the required documents but your account has not yet been verified?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello,
a payout and verification is done at the same time at this casino. So that means my account has to make a payment to be verified. So far neither has happened.
All required documents were already submitted 2 weeks ago.
The communication took place via live chat, where you think it can take up to 3 days and the payout also 1 day. It's been 2 weeks now.
Absolutely nothing has happened so far
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2 years ago
Thank you very much for your reply, DerKoenig. Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?
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2 years ago
Translation
I wrote about the bonus above. I accumulated winnings with active bonus. That's why I'm only allowed to pay out 300 euros.
Still nothing happened and everything is pending.
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2 years ago
My bad I must have missed that, thank you, DerKoenig. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello DerKoenig,
I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
Dear all,
we're very sorry for the delay, the payment will be processed today.
Kind regards,
BeemCasino Team
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2 years ago
Translation
As expected, nothing happened again.
Where is the problem?
What's that supposed to mean?
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2 years ago
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@BeemCasino
nothing happened the last 2 days. Where is the problem please?
Should I wait another month now? What the heck are you supposed to do....
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2 years ago
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Hard to believe but the payout was successful. After a whole 3 weeks.
Now the money just has to arrive in the account at some point.
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2 years ago
Dear all,
thank you for the patience, the payment was processed successfully.
Kind regards,
BeemCasino Team
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2 years ago
Dear DerKoenig,
let me know when you'll receive your money in your account, please.
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2 years ago
Translation
Hello,
the money has arrived in my account. So it's all done and I thank you
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2 years ago
Dear DerKoenig,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
