The player from Germany is dissatisfied with the withdrawal policy. the casino stated that there were technical problems and that the player would be verified and paid once the issue had been fixed. After some time, the withdrawal was processed and the player received their payment.
Beem Casino - Player's withdrawal has been delayed.
Amount: €200
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Dear grosseder504,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you made any successful withdrawals before? Have you received any confirmation from the casino regarding successful verification?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hi, thanks for the quick response.
I used the welcome bonus and successfully implemented it, then I uploaded my complete documents and requested a payout on 03/14. When my payout was not processed after 3 days, I wrote to support and asked: because of technical problems at beem casino, I should wait another 2 days and I will only be verified when the casino has fixed the problems. To date, my payout and verification is in process after almost 1 month. I have never played there before so I am not verified there and have never made a withdrawal before. On the Internet I found out that many other customers have exactly the same problems as me and are waiting for verification and payment. The casino only tries to stall us customers with the hope that we will cancel the payout and then lose the win. Very dubious in my eyes the beem casino
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2 years ago
Thank you very much grosseder504 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello grosseder504,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Beem Casino to join the conversation and to aid in the resolution of this complaint.
Dear Beem Casino,
Could you please provide an update on the status of the player's verification?
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2 years ago
Dear all,
the payment of 200EUR was processed yesterday.
Kind regards,
BeemCasino Team
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2 years ago
Thank you for the update, Beem Casino.
Dear grosseder504,
Please let us know when you have received the payment.
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2 years ago
Translation
Thank you today because 12.04 I received the payment from 14.03
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2 years ago
Dear grosseder504,
I'm glad to hear that your issue has been resolved and that you have received your payment. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
