The player from Germany received part of their winnings, but the rest payments (requested in November 2021) had been still pending. The player received the remaining funds more than 4 months after submitting the withdrawal requests. The complaint is resolved.
Beem Casino - Player's withdrawal has been delayed.
Amount: €4,400
Beem Casino
Safety Index:Very lowSafety Index
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2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
In itself a nice casino, good layout and a good selection of games. When it came to paying out, the nice first impression of the casino was the end of it. In mid-November (2021) I had won 7000 euros and in the end I wanted to cash out 6400. First of all, nothing happened for weeks, the support only comforts and always gives the same standard answers. Sometime in late January early February, 2000 euros were paid out, but the remaining 4400 euros are still pending. To put it briefly, after about 4 months I have only received 1/3 of my money and who knows when or if I will receive the rest. What a pity my new regular casino could have been...
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2 years ago
Hello Merre1995,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Have you used the same withdrawal method to withdraw all your withdrawal requests?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hi there,
I didn't have a bonus. I only had the option to pay out via bank transfer and that's what I did.
I'll send you the emails
Thank you very much and greetings
Kuvaz
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2 years ago
Thank you very much Merre1995 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello, kuvaz,
I am sorry to hear that your withdrawals have been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Beem Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Beem Casino Team, could you please state the reason why the withdrawals have not been fully processed yet and when can the player expect the payments?
Thank you in advance for providing the information.
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2 years ago
Translation
Hi there,
ok thanks for the effort. I'm curious if something will change in the situation.
greeting
kuvaz
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2 years ago
Dear kuvaz,
payment of 1000EUR was processed today successfully.
Kind regards,
BeemCasino Team
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2 years ago
Greetings all,
Thank you, BeemCasino Team, for your reply.
Dear kuvaz,
Can you please confirm you already received the payment of €1000? Are there any pending withdrawals in your account? Is there any progress regardless of the mentioned €1000 payment?
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2 years ago
Translation
Hello, yes, the 1000 euros have arrived and I'm happy about that too, but now after about 5 months I haven't even received half of my payout. Why aren't they processed in a timely manner. If it continues at this rate, I will receive my full payment by Christmas. How are you supposed to play in a casino when you know that they take forever to pay out
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2 years ago
Thank you, kuvaz, for the update.
If I am not wrong, there are €2400 remaining funds from the original €4400 disputed amount.
Dear BeemCasino Team,
Could you please provide us with an estimated time frame for the payment of the remaining funds of the player? Can you help to speed up the process?
We are looking forward to hearing from you soon.
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2 years ago
Translation
Hi there,
3400 euros are still missing.
greeting
kuvaz
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2 years ago
Translation
Hello, I wanted to let you know that I have just received the remaining amount of 3400 euros.
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2 years ago
Hello,
What great news! Thank you, kuvaz, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, too, Beem Casino Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.guru
