The player from Germany is dissatisfied with the verification and withdrawal process. The player later received his withdrawal, therefore we marked this complaint as resolved.
Beem Casino - Player’s withdrawal has been delayed.
Amount: €150
Beem Casino
Safety Index:Very lowSafety Index
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2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Good day . I'm submitting this complaint based on my problems with the casino, which are similar to some of the complaints I've read through on casino guru and ask gamblers.
I'm not waiting that long for verification and payment, but I don't want to wait too long now either
And although I have on 8.3. I made a withdrawal of €150 and submitted all the documents needed to verify my account to speed up the process. To date I have been told that the examination of the documents takes 3 days. But nothing has happened until today and what I find strange is that I was made aware not to upload a screenshot to confirm my address, which in my opinion gives the impression that my documents have already been looked at. I may be impatient but since I have experience in terms of the duration. I think that the 3 days that the process takes are too long in my opinion
The support only comforts you with the fact that there are technical problems and I don't do it. Because my account is debited immediately when I deposit and I can't say yes, it's a technical problem
I hope that will help me here. Thanks in advance
Automatic translation:
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2 years ago
Dear Rico,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that the verification and withdrawal process both take some time. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Hi, thanks for the quick response. Well, I'm not going to wait another week now because I'm of the opinion that things aren't going right. For example, I asked an agent if she could tell me when I submitted my documents. Then I got the answer that she has no authority to do so. When I asked another agent, she was able to give me the answer. Point 1 / point 2 is that it was first said that there were technical problems. Today I asked again and I was told that the principle is first come, first served....I think that's anything but serious. Please help me because otherwise there will be more people like me. I do not understand that .
Edited
Automatic translation:
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2 years ago
I fully understand your frustration, Rico. However, I will set the timer for additional 7 days giving the casino two full weeks to process the payment and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Translation
But I don't have to wait 7 days because nothing will happen in 7 days. Waiting 1 week for my documents to be verified is long enough
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