The player from Germany has been struggling to receive his withdrawal. The casino claims to be having financial department problems. The player lost all his winnings, therefore we were forced to reject this complaint.
The player from Germany has been struggling to receive his withdrawal. The casino claims to be having financial department problems. The player lost all his winnings, therefore we were forced to reject this complaint.
The player from Germany has been struggling to receive his withdrawal. The casino claims to be having financial department problems. The player lost all his winnings, therefore we were forced to reject this complaint.
I have requested a payout, but it was rejected several times without giving a reason. There is a problem with the Financial Department. Now I waited several days without anything changing. I'm being put off, but can't give me a reason for the delay, except that there are "problems with the Financial Department". I suspect fraud!
Ich habe eine Auszahlung beantragt, diese wurde mehrfach ohne Angaben von Gründen abgelehnt. Es gäbe ein Problem mit dem "Financial Department". Nun wartete ich mehrere Tage, ohne dass sich etwas getan hat. Man vertröstet mich, kann mir aber keinen Grund für die Verzögerung nennen, außer dass es "Probleme mit dem Financial Department" gäbe. Ich vermute Betrug!
Dear Paul,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC, please? Have you ever made a withdrawal before, or was this your first attempt? How long have you been waiting for your withdrawal to be processed?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Dear Paul,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC, please? Have you ever made a withdrawal before, or was this your first attempt? How long have you been waiting for your withdrawal to be processed?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
I submitted documents and they are also marked with a check mark ✅. No further documents have yet been requested. This is my first count. I've been waiting for a response for more than four days, except that my payout has been canceled and customer service tells me there are problems with the financial management, I don't get a response ... I paid in via credit card and that's how I wanted to withdraw.
Ich habe Dokumente eingereicht und diese sind auch mit einem Haken ✅ versehen. Weitere Dokumente wurden bisher nicht angefordert. Dies ist meine erste Auszählung. Ich warte bereits seit mehr als vier Tagen auf eine Reaktion, außer dass meine Auszahlung storniert wurde und mir der Kundenservice sagt es gibt Probleme mit der Finanzverwaltung bekomme ich keine Reaktion... Eingezahlt habe ich vía Kreditkarte und so wollte ich auch auszahlen.
Hello the case is over. After the 5th unfounded cancellation of my payout, I played with the money and lost. So the casino has achieved what it intended. Sorry about the circumstances. Now there is no more money that can be paid out.
Hallo der Fall hat sich erledigt. Nach der 5. unbegründeten Stornierung meiner Auszahlung habe ich mit dem Geld gespielt und verloren. Das Casino hat also erreicht was es beabsichtigte. Entschuldigung für die Umstände. Nun gibt es kein Geld mehr was ausgezahlt werden kann.
Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings, Paul. I understand that this situation would never happen if you could withdraw your winnings in the first place, however, we could help you only if you had some balance left.
Sadly, we are forced to reject this case. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings, Paul. I understand that this situation would never happen if you could withdraw your winnings in the first place, however, we could help you only if you had some balance left.
Sadly, we are forced to reject this case. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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