The player from Germany has been struggling to receive his withdrawal. The casino claims to be having financial department problems. The player lost all his winnings, therefore we were forced to reject this complaint.
Beem Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Beem Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I have requested a payout, but it was rejected several times without giving a reason. There is a problem with the Financial Department. Now I waited several days without anything changing. I'm being put off, but can't give me a reason for the delay, except that there are "problems with the Financial Department". I suspect fraud!
Automatic translation:
Public
Public
3 years ago
Dear Paul,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC, please? Have you ever made a withdrawal before, or was this your first attempt? How long have you been waiting for your withdrawal to be processed?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
I submitted documents and they are also marked with a check mark ✅. No further documents have yet been requested. This is my first count. I've been waiting for a response for more than four days, except that my payout has been canceled and customer service tells me there are problems with the financial management, I don't get a response ... I paid in via credit card and that's how I wanted to withdraw.
Automatic translation:
Public
Public
3 years ago
Translation
Hello the case is over. After the 5th unfounded cancellation of my payout, I played with the money and lost. So the casino has achieved what it intended. Sorry about the circumstances. Now there is no more money that can be paid out.
Automatic translation:
Public
Public
3 years ago
Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings, Paul. I understand that this situation would never happen if you could withdraw your winnings in the first place, however, we could help you only if you had some balance left.
Sadly, we are forced to reject this case. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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