The player from Germany had her bonus winnings capped. The casino then stated that as the player is a citizen of a restricted country, she is not allowed to play at the casino. However, the player doesn't live in a restricted country and has not registered or played from a restricted country. The player also submitted a complaint to the licensing authority, so the complaint was closed as 'Waiting for decision of regulator'. The licensing authority ruled in favor of the player, and so the complaint was reopened and the player was waiting for payment from the casino. After a very long time, the casino stated that the payment had been processed, but the player didn't receive anything. Eventually, the player submitted another complaint to the licensing authority. The player then received the first of the two outstanding payments. The casino stated that the last payment had been processed and should be received soon, but then the player became unresponsive. It seems that the player may have finally received their payment but without confirmation from them, the complaint was ultimately rejected.
Beem Casino - Player’s winnings have been reduced.
Amount: €920
Beem Casino
Safety Index:Very lowPlayer stopped responding
REJECTED
Case summary
I deposited 92 euros with 170% on the good casino site it says maximum payout 10 times the bonus amount the casino site beemcasino site says that I can only pay out 10 times my deposit of 92 euros I paid out 900 euros first and canceled the payout and then 1400 euros paid out bonus was already successfully implemented before
Dear lazeli,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I have checked the general bonus terms and conditions, and this is what I found (here).
"1. GENERAL BONUS TERMS AND CONDITIONS
...
1.5 All winnings when playing with a bonus are limited to a maximum of ten times (x10) your deposit amount. The Casino has the right to increase the limit for players at its discretion."
I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.
Please understand that it is nothing unusual to have a maximum cash out applied to any promotional winnings and to remove the bonus amount at the time of the withdrawal.
Could you please advise if you have received any winnings?
Looking forward to hearing from you.
Best regards,
Petronela
I've been waiting for verification for 4 days I was told that I can continue to play anything over €920 but I can't pay out I played €480 and won €3,000 but I wasn't allowed to pay out I wonder why I have it Deposit bonus successfully implemented why can't I win anymore if I have successfully implemented the bonus and converted it into real money, but I'm still waiting for verification and my payout
i deposited 92€ with 170% bonus i turned over the bonus after wagering my real money balance was 900€ i paid it out and 2 days later i canceled the 900€ and continued playing and won 1400€ and paid out in this time I contacted the live chat every day and asked for verification I was told the same thing every day first come first served I should wait
where i mentioned the bonus and the deposit i was told in the live chat that the maximum payout is 10 times the deposit, i said this is real money and no bonus money, i was told that i should wait again 1 day later I contacted the live chat again and wanted to ask about the verification without mentioning it, I was suddenly told that I should make sure that the maximum profit is €920 with a deposit of €92, 10 times the deposit I was then told that I should cancel the payout of €1400 and pay out €920 and play the other €480 that was left over, which I was not allowed to pay out, then I did that and won almost €3000 with this €480 and I asked again in the live chat if I really shouldn't be allowed to pay it out. I was then told again that I wasn't allowed to because it still counts as a win from the bonus, albeit Even though it was real money and I had already implemented it for a long time, I was still told that I would not pay it out anyway, at some point I lost the money again and then asked again for my payout of €920 and I was told the verification that I have only paid out again that I should wait again whenever I address the verification they always say the same thing that they are sorry that this can be delayed and I ask you to continue to be patient I have never experienced anything like this maximum payment ok but if i convert the money into real money then i can keep winning and keep playing just like i can lose again why is it still not paid out on your site it says that i can pay out 10 times the bonus money and not from the deposit it says at casino guru on the beemcasino site it says 10 times the deposit, but i still have the bonus s money converted into real money and then continued to play so I was playing with real money and not with bonus money
Dear lazeli,
Please understand that if the maximum cashout is applied to bonus winnings then the rest of the money is cancelled/voided. You should never play that money to accumulate more winnings.
In regard to your account verification, please cooperate fully with the casino and provide all the required documents as soon as possible. As soon as you pass the verification you should be able to withdraw all the winnings that you are entitled to (here):
"Minimum deposit: €20, Maximum cashout: 10x deposit valueYou need to deposit at least €20 to be eligible for this bonus.
The maximum amount of money you can withdraw from this bonus is limited to 10-times the value of your deposit. If you win more than that, the exceeding amount will be forfeited."
Please keep me informed.
I've done that for a long time but still nothing has happened. I've been waiting for verification and my payment for 1 week
I fully understand your frustration, lazeli. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
my account is still verified and i still haven't received a payout i'm told the same thing everyday in live chat same promise how long should i wait please HELP
I have submitted a second complaint, the complaint is also about the beemcasino. They don't want to pay me my winnings of 920 euros The reason for this is that my residence is Russian but I live in Germany and play from Germany I even have a driver's license which is German This German driver's license I have must already be sufficient for the verification of my account I am registered and verified in several Curacao licensed casinos I have paid out several times and have proof of this I am hearing something like this for the first time I have never had any problems this is the first time I have been told that I am not allowed to play because I have one I have Russian nationality, I'll mention it again, I'm from Germany and play from Germany, I've been in Germany since I was 6 years old, I live in Germany and the rules and laws apply to me. From Germany, my family is in Germany, so it doesn't speak On the other hand, I play from Germany, I can play in every casino I can I am allowed to verify myself in Germany in every casino and have my winnings paid out. I have 3 children with German citizenship
It's not the first time I've registered and verified at a Curacao licensed casino as you can see I've also withdrawn from several Curacao casinos
Thank you very much, lazeli, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello lazeli,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Beem Casino to join the conversation and participate in the resolution of this complaint.
I would like beemcasino to correct this error again my account was deleted my profit was withheld I live according to German laws I can only verify myself with my German driving license I am registered in several 🇨🇼 Curacao casinos and have paid out more often without problems they say so the license that doesn't allow playing at them because of my heritage i still play at curacao casinos with the same valid license that beemcasino operates i have several proofs of withdrawals and verification and that i am currently still playing at curacao casinos with the same license who operates the beemcasino i hope that you will correct this mistake and pay me my winnings otherwise i will take legal action and you will hear from my lawyer i will say it again i live according to german laws and i live in germany i have 3 children who are german and I don't live in Russia I'm not ht in Russia I was only born in Russia otherwise I have nothing to do with Russia I don't even speak Russian I only speak German and English I came to Germany at the age of 6 I have a German residence title Unlimited I can live and stay here as long as I do and I haven't been to any other country since I've been here in Germany
My place of residence is in Germany. You can see and check that in all my documents. I have 3 children who are German and were born in Germany. I have a German driving license. German residence. I live according to German legal laws. My residence and driving license are German Russian that doesn't mean that I feel Russian, I'm German
these two casinos have the same licenses why does the buran casino allow me to play with them with the same license if they don't allow it just like the playzilla casino also with the same license also allows me to play with these documents that i have with them play the beemcasino lies this is invented you have no right to not pay me my winnings the wazamba casino also allows me to play with you every curacao casino allows me
I am a German citizen from Russia, have an undisputed residence title and have settled in Germany so that I can live permanently in Germany. I have lived here in Germany since I was 6 years old. I also have a German driver's license
i have a permanent residence permit in germany, if it weren't so, i wouldn't be allowed to get a german driving licence. my place of residence is in germany, it says so on all my papers
Hello lazeli,
Thank you for supplying all the relevant information.
So far there has been no response from the casino, when the timer expires I will attempt to contact them once more.
Dear Adam,
According to our Terms and Conditions, users from the following countries ("Restricted Countries") are not allowed to deposit and play real money games: Estonia, Israel, Ukraine, Republic of Crimea, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Pierre and Miquelon, St. Barthélemy, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Lithuania, Russia, Romania, Spain, Slovakia, the United Kingdom (including United Kingdom Overseas Territories), US or any of its states, Dutch West Indies and Curacao. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy.Elena provided us with her Russian passport, which proves that she is a citizen of a restricted country. Her deposit was fully refunded and the account has been closed.
Kind regards,
BeemCasino Team
Dear Beem Casino,
Thank you for your response.
I could understand that the term would be breached if the player had registered and played from a restricted country, but that does not seem to be the case.
It is certainly possible to be a permanent resident of a country but have a passport from another.
Perhaps if the player was to provide documents proving their residence in Germany that would help?
thank you adam i showed these documents german driver's license and a permanent residence permit that proves my address and place of residence the residence permit is german i live in germany and play from germany as i mentioned several times i live according to german laws
Beem Casino
I not only presented them with my Russian passport, I also presented them with my ID card and driver's license, which are German and which prove that I am German and live in Germany. Why don't they want to recognize that? They already screwed me over the table because of the bonus drawn i had more than 3 thousand euros which i was not allowed to pay out why don't you want to pay out my winnings of 920€ you have no right to do so you would be right if it was like you say but you are not inventing things about my winnings to pay out and you are not allowed to do that I have sent you so many emails and evidence that speak for me what's the point? think it's all fair
Earn millions but when it comes to having to pay out 920€ you have to invent some reasons and lies to not pay out this profit that's a joke I won't let it sit on me if I can't be helped here I'll go to the lawyer and then we clarify that in writing should the lawyer rather get the money before the profit stays with you they don't deserve this money they treat players unfairly and they didn't deserve the stars in their live chat 2 robots work who write the same thing all the time and only To your advantage they are not there to help us with any difficulties. Absolutely cheeky I'm very disappointed I've been playing for years but I've heard and experienced something like this for the first time Unbelievable so much money was withheld due to bonus rules so much money and time invested like that implemented a lot of money while waiting for verification so much was lied to and on e nde you don't get your profit SAD
Hello lazeli,
Thank you for the update and for your email. Your frustration is understandable. Can I please ask, was this your first deposit at this casino?
Dear Beem Casino,
You have stated to the player:
"Unfortunately, we do not accept players from Russia, no matter
where and how long they live abroad, as you are a citizen of Russia."
I wonder if you might enlighten me as to how a person registering at Beem Casino is to know that they should be stating their country of citizenship as opposed to their current country of residence?
In the registration form, it merely states 'country', in the terms and conditions it states "users from the following countries are restricted."
It seems perfectly understandable that a player would assume that to refer to the country they are registering from.
It is normal for casinos to restrict certain countries of residence and they can check for this by looking at information such as the player's IP address. We think that the fairest way to do this is at the point of registration (see here: https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries).
If you are restricting countries based upon citizenship, surely this scenario could happen again very easily as you may only notice upon asking for verification at the point a withdrawal is requested?
We feel it is unfair to allow players from restricted countries to register and play.
i only deposited for the first time this was my first deposit at beem casino
my country is not restricted i live in germany my place of residence is in germany i have german papers showing my residency indefinitely i have a german driving license with the german legal establishment i have 3 children who are german and were born in germany and live in germany exactly as I live in Germany there is no reason to keep me as a person in a restricted country
I registered from Germany because I live in Germany
I played from germany because i live in germany and as long as i live under german laws and have german documents showing i can live in this country as long as i want i can play from germany in any casino you just need my german driver's license for confirm the verification only my German driver's license has to be sufficient for the verifications
More than 2.5 million Russian citizens with Russian nationality are living in Germany. Do you want to tell me that these 2.5 million people are here illegally? In Germany, this is not possible. I am 28 years old, I have been living in Germany for 22 years, I am here I went to school in Germany for more than 10 years. I speak perfect German. I have a German driving license and a German residence permit. I can get German citizenship immediately. I can even have German citizenship because I live in Germany and have been here for more than 10 years went to school and I have 3 children who are German and were born here
my country germany i registered from is not restricted with them i played from germany i live in germany and my place of residence is in germany i have german documents for my identity to identify myself i hold a german driving license from the german branch
Please correct your mistake and pay me my winnings You have no right to Withhold my winnings I have not breached your terms and conditions in any way
I'm allowed to play with you from Germany I'm only allowed to identify myself with my German driver's license and verify according to the law and my driver's license is German Just like my license that I live in Germany and live in Germany I'm registered in Germany On all my documents it says Address where I live and where I am staying Germany
I have 3 children that I brought into the world in Germany, my children are German
in the documents you can see my address where i live and am registered in germany you can even see that my children are registered with me at the same address in germany as i have said several times we are german we live in germany we are only in germany we live in Germany we are registered in Germany
We would like to ask Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
How long should I wait? I've been waiting for an answer for 7 days
Please help me I have told you everything and shown everything
Hello lazeli,
As mentioned, if there is no further response from the casino the complaint will be closed upon expiry of the timer. It is our standard procedure to give the casino 2 weeks to respond before the complaint becomes 'unresolved'.
Hello lazeli,
The casino has informed me that you have also submitted this complaint to the Curacao Gaming Authority, and that they are currently awaiting their decision.
Could you please confirm if this is correct?
Yes, that's right, I've also filed a complaint with the authorities
who is waiting for a decision ?
who do you mean?
I don't understand who is waiting for a decision what do you mean by decision waiting?
What exactly are you investigating Now Adam can you please enlighten me I would like to know how things are going from now on I would like to finally get my prize
Hello lazeli,
Please allow me to explain.
As you have submitted a complaint to the Curacao Gaming Authority (the licensing authority that has issued the casino's license) the casino is waiting for them to make a decision regarding your case before proceeding. If Curacao rules in your favor, the casino will have to act accordingly.
As such, there is nothing more we can do to assist you at this time and the complaint will be closed as 'Waiting for Regulator's Decision'. When the Curacao Gaming Authority has issued a statement regarding their final decision, we will then update the status of this complaint as necessary.
Before we close the complaint as mentioned, please let me know if you understand or if you have any further questions.
ok but why doesn't the Beemcasino answer I didn't even get the money back
how can you give the Beemcasino such a good rating they are scammers who don't want to pay me my winnings see who's right they agree with me but can't help me even though i registered via your link
It's good that you have corrected your mistake, you are just as fraudulent as the Beemcasino, you cooperate together, agree with me, but do not want to help me further, although I have registered via your link? You are just as fraudulent, first change the rating of the casino so that everyone can see that it is a scam casino
before you said 10 times the bonus value on your site now it says 10 times the deposit amount i have uploaded a screenshot
Hello lazeli,
I am very sorry that you feel that way, and that I could not have been more help.
As I have tried to explain, the reason that Beem Casino has not responded further is that they are waiting for the decision from the licensing authority.
As such they will now not respond to a third party (Casino Guru) until that decision has been received.
If they will not respond to us, there isn't anything we can do.
You are correct, we do agree that the decision should be made in your favor, for the reasons stated in my last response to Beem Casino in this thread, and have done our best to explain that to them.
It is not that we do not want to help you further, but as the complaint has been submitted to the licensing authority I'm afraid the final decision now rests with them.
Dear lazeli,
As mentioned previously, this complaint has now been closed temporarily whilst we wait for a decision from the Licensing Authority. When the decision is known, we will update the status of this complaint accordingly.
Please let us know if you receive a response from the Curacao Gaming Authority or if you have any further questions. My e-mail address is adam.m@casino.guru
Best regards,
Adam
This complaint has been reopened as per the player's request.
Dear lazeli,
You stated that the regulator has informed you of their final decision, is that correct?
Could I ask you to please forward the relevant communication from them to my e-mail address (adam.m@casino.guru)?
I would like you to contact the casino as soon as possible the final decision has come from the supervisory authority the final decision agrees with me i need to receive my payout
Hello Adam
beemcasino's appeal was rejected by the licensing authority. I sent you the reason for the rejection from Curacao E Gaming ARD department by email. You can see it. Please invite beemcasino to an interview or contact the beemcasino that beemcasino has yourself for the final Decision awaited but no longer responding to Curacao Licensing Authority Final Decision You can see the Curacao Licensing Authority's decision in the email I sent you
Adam they said
Since you have filed a complaint with the Curacao Gaming Authority (the licensing authority that issued the casino license), the casino is waiting for them to make a decision regarding your case before proceeding. If Curacao decides in your favor, the casino must act accordingly.
the casino must now act accordingly
beemcasino's appeal was denied
I have had the reason for the license translated for you here and sent it to you by email
Ultimately, the casino must be willing to pay me my winnings of €920. I won the complaint and the appeal that the casino made. The license decided for me
Thank you for your email lazeli.
I would like to invite Beem Casino to join the conversation and comment on the situation.
Hello good day Adam dear Casino Guru
BeemCasino claims to have paid out but they don't say how much Euro they paid out and to which IBAN bank connection they paid it out
I have to get 920€ paid out
The Curacao E Gaming License Final Decision The Casino May Not Give Me A Flat Rate Or Withhold My Winnings
I won the decision and the complaint that Beemcasino must now act as soon as possible and pay me €920
I get no replies Please help
Hello lazeli,
I will ask the casino for more details, but I must also ask you to remain patient at this point. It is likely that the payment will still take some time to process.
I would also ask you to please refrain from opening new complaints and only respond to this one as it will likely just cause confusion and delay.
Dear Beem Casino,
Could you please provide more details regarding the player's payment?
Dear Adam
The Beemcasino claims to have paid me the payout of 828€ Last week I still have not received any money I know that transfers within Europe can only take 24 hours I have not received 92€ the alleged refund from the deposit and I have none €828 received please contact the managers of Beemcasino the wait must be over how long should I wait please my account is still closed at Beemcasino
Hello Lazeli,
Can I ask when you have received the e-mail from your previous screenshot? Has it since been 7 business days?
Kind regards,
Adam
Almost 30 days have passed since the repayment of 92€ from the payment of 828€ the email came recently it has not passed 7 days but I know that transfers within Europe should not take more than 24 hours even if it is Should take 7 days for the payout of 92€ I've been waiting for almost 30 days I have received neither the 92€ nor the 828€
ADAM PLEASE HELP ME FURTHER I NEED TO FILE A COMPLAINT WITH THE LICENSING AUTHORITY AND I WANT TO DO THAT THE SUPPORT STAFF WILL NOT WANT TO HELP ME FURTHER
BEEMCASINO MANAGERS DON'T ANSWER ME I HAVE WRITTEN SEVERAL EMAILS BUT I RECEIVE NO ANSWERS I NEED YOUR HELP
Hello Lazeli,
We should allow up to 7 business days for the payment to arrive as stated. Many things can affect the processing of a payment, and as such we always recommend allowing up to 14 days for the money to show in your account. I will contact the casino once again to see if I can obtain any further information. Can you specify the date you were informed that the payment would take up to 7 business days?
I've been waiting for the repayment of 92€ since March 2nd and I've been waiting for the 228€ since the final decision came
Hello Lazeli,
I have spoken to the casino and they have informed me that your deposit of €92 was paid to you in February (this is what the email from March 7th is referring to).
Please double-check with your bank to see if you have received this, and let me know. If you haven't, we will investigate why.
With regards to the payment of €828, the casino has stated that the payment was processed on 18/3/2022. Monday 27th will mark 7 business days from then so I would suggest waiting until then for the payment to arrive.
Hello Adam
I have already informed my bank and they say that I have not received such a transfer. I have asked the casino to send me proof of the transfer for the amounts 92€ and 828€ so I would have a receipt to show my bank if the casino actually transferred it they have to show me receipts of the transfer that they actually transferred it and the payment was successful so I would also see if my bank details match I can't see which bank account they sent it to if so you really sent it i would like to see receipts my last 4 digits of my IBAN is 6437
I saw in another complaint on Casino Guru that beemcasino can provide all the paperwork needed for the bank to use for such situations and help
read the request beemcasino's reply to another user who also didn't receive their money you can see that Beemcasino can provide evidence of using bank transfers and withdrawals
I want to see receipts and proof of the payouts 
DEAR ADAM
They say that the casino told them that the payout of €92 had already been transferred to me in February. In this email, the Beemcasino claims something completely different 
Hello support,
Thank you for contacting our support team.
Your deposit of 92 EUR and the winnings were already transferred after completing Curaçao EGaming.
sincerely,
Everett
I would like to inform you that the final decision from Curacao e Gaming arrived on March 16th in the email that beemCasino claims to have transferred the payout after the final decision the final decision was on March 16th I wonder how you and I get that to say that they did it in February, the email says 92€ and the profit was already transferred after the Curacao e Gaming was completed
Dear Beem Casino,
There indeed seems to be some confusion surrounding these payments and when they have arrived/should be arriving.
Can you please provide some proof of payment to the player so that they can assess with their bank why the first one (€92) has not been received as you have stated, and so that they can look out for the second payment (€828 )?
I would like to inform Beemcasino that I will soon file a new complaint with the authorities if I do not receive my payment I would like to receive my money
Hello Beemcasino
we can only see the payment of 828€ and we don't see which bank account they transferred it to or which IBAN number they sent it to
I would like to see what IBAN you transferred it to there are no specific details on the transfer you have provided here as proof of the transfer
I would like to see exact details Iban number and the payment of 92€
My bank can't do anything with this proof of payment, it can also be a self-created document, so I ask you to submit an original proof of payment where my Iban number is visible, my IBAN must be on it, thank you very much
BEEMCASINO
I WANT TO REMIND YOU THAT YOU DID NOT PROVIDE PROOF OF PAYMENT OF THE 92€ I WANT TO REMIND YOU THAT I DID NOT RECEIVE 92€ FROM YOU ALSO PLEASE CONFIRM MY IBAN NUMBER THE PROOF OF PAYMENT YOU PROVIDE IS NOT AN ORIGINAL DOCUMENT THERE MUST ALWAYS BE AN IBAN NUMBER. PLEASE CONFIRM THE IBAN NUMBER
BEEMCASINO
I WANT TO SEE OR CONFIRM MY IBAN NUMBER I ENTERED I HAVE NOT RECEIVED ANY PAYMENTS
DEAR ADAM
DEAR BEEMCASINO
I WANT AN ANSWER PLEASE
Dear Beem Casino,
Please respond and provide actual proof of payment to the player, so that any issue with receipt of the payment can be investigated by the player's bank.
DEAR BEEMCASINO
I would like to kindly point out that I still haven't received the payments that you allegedly transferred
I would also like to see which IBAN number you sent it to I would like to see both payments for the €92 and €828 I would like to see actual proof of payment where the IBAN number of the recipient is also on it or can be seen
the exact account data first and last name as well as the bank details of the data must always be visible when making a transfer and this is not the case with the document you have provided here
PLEASE CORRECT OR INVESTIGATE THE TRANSFER
Dear Adam, please contact Beemcasino as you did before to avoid an even longer waiting time
Dear Beemcasino, I would like to kindly inform you that I will file a new complaint with the licensing authority today or this week if you do not provide me with the correct proof of payment. Please prevent the complaint with the licensing authority Curacao e Gaming by clicking here provide answer and all needed documents i want to solve this problem with you please answer
Dear lazeli,
I have requested and received the information. I will e-mail it to you now, please let me know when you receive it.
DEAR ADAM
why are both transfers from different payees these transfers seem very strange as I said I still have not received a payment of 92€ and 828€ these documents do not prove that the payments have been transferred I PLEASE BEEMCASINO TO CHECK THE PAYMENT dear Adam I would like you to forward my request to Beemcasino please notify Beemcasino to verify the payment investigate I have not received any money
I would like to draw your attention to the fact that I should have received the payments a long time ago I have not received any payments
DEAR ADAM I WOULD LIKE TO PLEASE INFORM YOU ABOUT THIS
The Beemcasino can track the payment and see where the money is, so they can help me get my money 
DEAR BEEMCASINO
I would like to thank you for the information provided but unfortunately I still have not received any money
I would like to kindly inform you that you can track the payments on Wise.com so you can see where the payment is the money please check and put an end to this so we don't have to discuss the payment anymore please check the payments carefully I would like to remind you that when you transferred the 92€ you entered the BIC incorrectly
DEAR BEEMCASINO
I would like to thank you for the information provided but unfortunately I still have not received any money
I would like to kindly inform you that you can track the payments on Wise.com so you can see where the payment is the money please check and put an end to this so we don't have to discuss the payment anymore please check the payments carefully I would like to remind you that when you transferred the 92€ you entered the BIC incorrectly
Dear lazeli,
I have asked the casino about this and they have stated that they will investigate the incorrect BIC with their bank and see if that is the reason you have not received the first payment.
Hello dear Adam, I would like to point out that I did not receive the payment of €828 either. When transferring €828, everything was entered correctly
Beem Casino can track the payment of €828 Beemcasino sent it via Wise.com at Wise.com you can track the payment and see where the money is currently located
Better ask them at the Bemmcasino that they can track the money if they really sent it. I checked with the payment provider on Wise.com, the €828 were said to have been transferred via Wise.com
Hello Adam
These are my bank statements that I had the bank print out, the bank statements also show that I have not received any payments, please do what I can't get an answer
Dear all,
we're waiting for the results of the deeper investigation by bank now, and do our best to get them as soon as possible. Thank you for understanding.
Kind regards,
BeemCasino Team
Hello Beemcasino I would like to point out that you have not transferred the money and I have not received any money
The Licensing Authority is investigating this case and we are informing them as well. I have shown them my bank statements which show that I have not received any payment from them
There will be consequences for making me wait so long, I promise you
I have never experienced anything like that 30 days waiting for payment that they allegedly have documented and transferred that is more than fraudulent behavior on their part
I HAVE NO UNDERSTANDING FOR SUCH ANYTHING
Dear Casino Guru team, don't you realize that Beemcasino always answers at the end of the day on purpose to give you more time and win the weekend I think you've had enough time already
I would also like to draw your attention to the fact that I have been waiting for a payment for 30 days, why don't you do something about it
the transfers were never made by BeemCasino this is an absolute cheek as the BeemCasino proceeds in this case I would like you to finally intervene and put an end to this case and the waiting for payments I ask you in the end I have to receive the payment I have the complaint with the Curacao eGaming license won and the licensing authority also wants to know if I have received the payments I have shown them that I have not received any payments just as I have shown them that I have not received any payments
Hello lazeli,
I really do appreciate your frustration at this point, but I am afraid we are limited in what we can do. I would suggest submitting another complaint to the Licensing Authority, as all we can now do is keep contacting the casino and do not seem to be making any progress.
Dear Beem Casino,
It has been much longer than the time you previously stated for the player to expect to receive their payment, and indeed they haven't received the previous payment from you either.
The Licensing Authority has stated that you should make the payment, and this matter should have been resolved.
We will now extend the timer for the final time. After that, the complaint will be closed as 'unresolved' and have a further negative effect on the rating of the casino.
Dear all,
please find attached the answer from bank investigation officer for the 828EUR payment. The investigation about 92EUR payment is still in progress, we'll provide the results asap.
Kind regards,
BeemCasino Team
Dear Beem Casino,
Was there any response regarding the EUR 92 payment?
Dear lazeli,
Has there been any further progress, or are you still waiting for your payments?
I received word from the casino that because the payment is a wire/bank transfer it is not possible for them to be able to track the payment's whereabouts.
Hello everyone I still haven't received a payment the casino wanted to check why I didn't receive the money
BEEMCASINO
even if they don't reply to my emails
even if they make me wait a few more months
ultimately they have to pay out the payments that is the final decision of the license authority Ceg ARD department
I can prove to you at any time that I have not received any payments from you, just as you can see from my most recent bank statements that I have not received any payments from you
I would like to inform Beemcasino that they are having big problems with this
Dear lazeli,
Thank you for your email. Did I understand correctly that the Licensing Authority has once again been involved?
Hello Adam Please ask the casino for new information I still haven't received any payments
The casino has contacted their payment provider, it's almost 2 weeks past
Hello lazeli,
Thank you for your email and the additional information. I am currently awaiting a response via Skype and so will allow more time.
Kind regards,
Adam
dear Casino Guru Team dear Beemcasino
As you can see, I'm a very patient person
I WOULD LIKE TO TELL YOU BOTH THIS
why are the problems of other players from Germany solved in less than 1 month
Why do I have to wait months and still nothing happens? There is no correct information as to why I didn't receive the money
BEEMCASINO WANTED TO CHECK ALL TRANSFERS
THE LICENSING AUTHORITY IS ALSO WAITING FOR THESE INFORMATION ABOUT THE PAYMENTS WHICH I DID NOT RECEIVE
OTHER PLAYERS HAVE RESOLVED THE PROBLEMS WITH THE SAME TRANSFER FROM WISE.COM PLUS MY ACCOUNT IS STILL CLOSED AT BEEMCASINO
WHEN WILL I RECEIVE MY PAYMENTS I WILL ALLOW THE CASINO TO CAREFULLY CHECK MY PAYMENTS THAT I HAVE NOT RECEIVED UNTIL THE TIMER EXPIRES
WHEN THE TIMER RUNS OUT I WILL TAKE LEGAL ACTION AGAINST THE CASINO I WILL TAKE LEGAL ACTION AGAINST THE CASINO I HAVE ALREADY COPIED ALL THE LICENSING AUTHORITY INTERVIEWS WITH THE CASINO AND ALL THE DOCUMENTS WITH YOU AND SAVED AS A PDF FILE I WILL USE THESE DOCUMENTS AGAINST THE CASINO THIS IS YOUR LAST CHANCE YOU HAD ENOUGH TIME
I EVER HEAR THE SAME THING CONSTANTLY I AM TOLD TO WAIT FOR THE RESULTS OF THE BANK BECAUSE IT IS SUPPOSED TO 
WILL BE VERIFIED
Dear Beemcasino Dear Guru Team
I have the first payment of 92€
obtain
I would like to remind you that I am still waiting for the second payment of 828€
why didn't you transfer all two payments at the same time why are you making me wait again
what about the payment of 828€ now
would you be so kind as to clarify the payment of 828€
THANKS VERY MUCH
DEAR GURU TEAM PLEASE HELP I WAITING FOR THE SECOND PAYMENT
BEEMCASINO WHY DID YOU NOT TRANSFER BOTH PAYMENTS AT THE SAME TIME? I WANT TO TELL YOU THAT I STILL HAVE NOT RECEIVED THE PAYMENT OF €828
THEY WANTED TO CHECK BOTH PAYMENTS I STILL HAVE NOT RECEIVED THE SECOND PAYMENT I HAD TO WAIT ALMOST 3 MONTHS FOR THE FIRST PAYMENT
I REQUEST YOUR ANSWER AS SOON AS POSSIBLE
Dear Beemcasino please prevent more complaints I would like an answer as soon as possible why you did not transfer the payments at the same time what about the payment of 828€ it should be checked at the same time
Dear Beem Casino,
Thank you for the update.
Can you please elaborate on the situation with the outstanding payment of € 828? Is this still being investigated?
Dear lazeli,
I am glad to hear that there has finally been some progress. Hopefully, the second payment will follow shortly.
Dear Adam
can you please contact the casino again
I would like to know why the payments 92€ and 828€ were not transferred at the same time
DEAR BEEMCASINO
why do i have to wait again
why didn't you give an explanation for the 828€ or rather why didn't you transfer it too
I ask for your reply as soon as possible otherwise I will continue to complain against you please prevent this and reply back as soon as possible
Many Thanks
Hello lazeli,
I have received a response from the casino and they have stated that the outstanding payment is to be made to you this week, so I expect you should receive it by the end of next week.
As you have received the previous payment, let us try to be hopeful that this will all be resolved soon. I will once more extend the timer to allow for the payment to be received.
Kind regards,
Adam
Thanks Adam that's good news
I hope that's really the case I didn't get any information from the casino
Hello Adam
dear GURU TEAM
please contact the casino
the week you specified is tomorrow
the casino didn't inform me about the payment of €828
Can I please see what the casino told you about the €828 pending payment
I was not even informed that this payment of 828 € is pending Who told you that?
Can you please inform me
please don't forget to contact the casino and remind them to pay 828€ again
Hello lazeli,
The casino has stated that the outstanding payment has finally been sent to you. Can you please reply to confirm this and let us know if you now consider the matter resolved?
Kind regards,
Adam
