Beem Casino - Player’s struggling to complete account verification.

Hallo, das Casino bearbeitet einfach meine Verifizierung nicht. Es ist jetzt eine Woche her und es ist nichts passiert. Es wird auch nicht mehr auf Nachrichten reagiert.

Dear Nico1900,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear all,

the player received a cashout already without verification because of our system analytics approval. The verification will be finished today.

Kind regards,

BeemCasino Team

Perfect news. Thank you very much, BeemCasino Team, for the update.

Dear Nico1900,

Could you please keep me informed about any further developments? Thank you very much in advance.

Dear Nico1900,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.