The player from Switzerland has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Beem Casino - Player’s deposit has never been credited to his casino account.
Amount: 97 CHF
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I deposited 97 euros yesterday as I received an email from Beemcasino about a 330% bonus with the code 330BG. I deposited this money with Paysafecard and when I was back on the homepage I had 0 euros on my account. You can't communicate with them via live chat, so I wrote them an email. I hope that they will answer back, because when I had complaints, I read from a few people that they had the same problem as me with the Paysafecard and the account balance was 0. Greetings
Automatic translation:
Public
Public
2 years ago
Dear Dragbag,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that your deposited funds have never been credited to your casino account.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
I wrote to Paysafecard support and they said the money had already been debited. I tried depositing at another casino with the same code afterwards, but it said that these codes had already been debited. When I made the deposit it said it worked. But when I went back to the Beemcasino homepage I had 0 euros on it. 
Automatic translation:
Public
Public
2 years ago
I fully understand your frustration, Dragbag. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 30 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.
Public
Public
2 years ago
Translation
Hello, thanks for the help. They credited the money to my account. I got a 330% bonus from 97 euros. A casino has never eaten my money so quickly. I will never deposit anything there again. I had it blocked immediately. Thank you again. Hello Dragbag
Automatic translation:
Public
Public
2 years ago
As the main problem with lost deposit has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Dragbag, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
