The player has deposited money into the account, but the funds seem to be lost. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Beem Casino - Player’s deposit has never been credited to the account.
Black points: 50
Amount: 133 CHF
Beem Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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Public
2 years ago
Translation
I made a deposit of 133Chf the Paysafecard is empty
and the casino account has a balance of 0.-
despite several emails nothing happens.
I have the following message under deposit history
PAYMENT SYSTEM ERRORPaysafecard (Skrill) BC133.0020:49, 07/28/22
Automatic translation:
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2 years ago
Dear Suchti,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Response from Paysafe:
Good day Mr ****
Thank you for your feedback.
We regret that the amount was not credited to you at the webshop. The transaction ID is the number of the order and serves as proof of a successful payment.
Please contact the website where you deposited the money directly and please provide the transaction ID so that the colleagues can credit the amount manually.
We hope to have helped you with this.
Kind regards
Your paysafecard team
I emailed the transaction ID to Beemcasino 4 days ago!
Edited
Automatic translation:
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2 years ago
Thank you for your reply, Suchti. I would like to ask you to provide this information:
- screenshot of the deposit receipt,
- screenshot of your deposit/cashier history from the casino,
- communication between you and the casino (if there is any).
You can forward everything to my email address - kristina.s@casino.guru. Much appreciated!
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2 years ago
Dear Suchti,
Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
