Home Complaints Beem Casino - Player’s deposit has never been credited to his casino account.

Beem Casino - Player’s deposit has never been credited to his casino account.

Amount: €35

Beem Casino
Very good reputation
Submitted: 24 Nov 2021
Case opened Current status

Waiting for player to reply

2d 15h 48m 43s

Case summary

4 days ago

The player from Germany has deposited money into casino account, but the funds seem to be lost.

Public
5 days ago

Hi everyone,


I deposited with Beem Casino on 23rd Nov 2021 at about 20.00 pm via online instant banking (Volt). The amount of 35 EUR was deducted from my bank account instantly.


Volt is supposed to be an instant deposit method.


After the incident I contacted live chat who told me this would be resolved "very soon" and I would be notified via email. I provided them with screenshots of the transaction from my bank account


The next day, however, the deposit still hasn't reached my casino account. I contacted them again and was told that the transaction was declined and did not reach them, which is absolutely wrong since it was my deducted from my bank account.


I am therefore asking for my deposit to be credited correctly to my casino account. Also, I used the bonus code ROCK140 for a 140% match deposit + 40 FS. This needs to be credited with deposit as well.

Public
4 days ago

Hello,

Thank you very much for submitting your complaint and forwarding your payment receipt along with relevant communication. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Waiting for approval
4 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Rattekruemel has 2d 15h 48m 43s to reply