Beem Casino - Player’s deposit has never been credited to her casino account.

Ich habe mich heute bei diesem Casino registriert. Nachdem ich eine Einzahlung getätigt habe konnte ich mich plötzlich nicht mehr einloggen und es kam die Nachricht: "Konto geschlossen". Daraufhin habe ich mit dem live chat geschrieben und dieser behauptete dann, obwohl ich alle screenshots bezüglich der Überweisung hochgeladen hatte, dass mein Geld beim Casino nicht eingegangen wäre..... Also das ist meiner Meinung nach einfach nur frecher und purer Betrug!

Dear Annabelle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Annabelle,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.