The player had deposited money into his account, but the funds seemed to be lost. The complaint was resovled. The deposited funds were credited to the player's gaming account a week later. The cause of the delayed deposit is uncertain.
Beem Casino - Player’s deposit has never been credited into his account.
Amount: €30
Beem Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good day,
had made a transfer to the casino 2 days ago. My bank tells me the money has been transferred and credited. The casino always puts off the wording and the manager responsible takes care of it. I hear that all the time. Nothing happens. There is still a lack of money
Automatic translation:
Public
Public
3 years ago
Dear Marcel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting your payment provider. Since you’ve already done that, would you be so kind and forward me your deposit history? If there is an official bank statement, please forward it as well to kristina.s@casino.guru (or alternatively post it here).
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Translation
An email has been sent to you dear Kristina with the payment history and account statement
Automatic translation:
Public
Public
3 years ago
Thank you very much Marcel for your reply and email. I saw the screenshot of your cashier history and there is one transaction - the deposit of €30. Do I understand correctly, based on the conversation with the casino, that you made 2 deposits of €30, but only one of them has been successfully credited?
Public
Public
3 years ago
Translation
That's exactly how it is. The one credit card deposit worked. The other by bank transfer has not yet been credited. The casino doesn't care either. The support always says the same. You can see that there are 2 deposits. But don't write it well. Don't even bother. The alleged manager has not contacted me to this day. Has it been forwarded 5 times?
Automatic translation:
Public
Public
3 years ago
Thank you very much Marcel for confirmation. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
3 years ago
Dear Marcel,
I looked at your complaint and I understand the situation. I’ll contact the casino and try my best to resolve the issue.
I would like to invite Beem Casino to participate in the resolution of this complaint.
Public
Public
3 years ago
Translation
Case can be closed! Thanks as if by magic, the money was credited beforehand! Thank you for your help
Automatic translation:
Public
Public
3 years ago
Dear Marcel,
I’m glad to hear that! Thank you for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Andrej, Casino.guru
