The player from Germany is unhappy with their winnings being split into several installments of €100. Player’s complaint has been resolved successfully.
Beem Casino - Player is criticizing withdrawal limits.
Amount: €550
Beem Casino
Safety Index:Very lowSafety Index
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2.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
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3 years ago
Translation
Hello. I implemented the bonus and paid out EUR 550. Before that, I had received a 50 euro payout. Two days after I wanted to withdraw the 550 euros. I go to the live chat. Then I was told that I can only pay out 100 euros a day. Before I received no email anything about it. Ok, I paid out 5 x 100 euros and once 50 euros. Account already verified. Three days later after a lot of emails and in the live chat. I was told 100 euros have been transferred. Ok has not arrived yet. Since 2 days. No problem. Of course, I thought that at least 100 euros would be paid out every day. As promised. But nothing there. Nothing has happened for 2 days. If it goes on like this, I'll wait weeks for the money. If I should even get it. Emails are no longer replied to. The same answers always come in the chat. Payouts are in the queue. How long I don't know. I have everything as a screenshot as evidence. What a pity. They would have paid sensibly. Every day at least 100 euros. I would have paid in there very often. Is actually such a good casino. Trustpilot and also here on Guru in the comments do not get off well. I don't know if I should ever see my money. I have often given them the opportunity to communicate with me. Nothing. Too bad. Need help. thanks
Automatic translation:
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3 years ago
Dear wennertom,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked the payment section, and this is what I found https://beemcasino.com/en/payments:
To conclude, no payment method is limited to €100 maximum per transaction.
Did you receive any explanation why your winnings have been split into installments? Which payment method you have opted for? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hello. I made a deposit and received a bonus. Implemented. And then paid out immediately. I got the information from the livesupprt that only 100 euros a day go. Then received by email from Beemcasino's finance team. I paid out via bank transfer. That's what the support told me. The 100 euros that were approved 3 days ago. Still not on the account today. It usually takes a couple of hours. 4 times 100 euros and 1 time 50 euros are pending. So 450 euros are missing plus the 100 euros that are supposedly on the way. thanks
Automatic translation:
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3 years ago
Translation
Hello. I received an email yesterday. The payout could then be paid out by credit card and is also reserved, so I assume that the other money will also come. Thus one can close the complaint. Overall, I can't say anything bad about the casino. Except for the payout period. But they do pay off. Thanks to Casinoguru for the help
Automatic translation:
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3 years ago
Thank you very much, wennertom, for the update. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.
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3 years ago
Translation
Money has come in. Please close. Thanks very much
Automatic translation:
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, wennertom, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
