Beastino Casino - Player's deposit wasn't credited to his account.

Hello. On August 15, I made two deposits and one did not go to the game account, the funds were debited from the bank account.

Dear SERZ15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

The deposit went to the game account but since my account was closed they should have returned the funds to my account but they did not.

Thanks for the clarification.

Have you contacted the casino regarding the missing deposit? Has the casino acknowledged they received your funds or has the casino confirmed they will return your funds when they reach the casino?

If you have the communication from the casino saved regarding the issue, could you please send it to my email at tomas@casino.guru?

they returned the deposit to the game account but promised to the bank account as my account was blocked.

Were you able to reopen your account in order to request a withdrawal, or have you requested a refund of your funds, please?

Was your account closed on your request or was it the decision of the casino?

Please let me know.

Dear SERZ15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.