The player from Belgium had spent a significant amount of money at an online casino and had requested a cashback bonus. However, the casino had closed his account, citing irresponsible gambling, which had prevented him from using a €50 bonus and free spins, and claiming a potential weekly cashback. The player had expressed frustration and disappointment with the casino's actions. After we had reviewed the case, we explained to the player that casinos reserved the right to restrict or close accounts at their discretion and were not obligated to provide bonuses. Due to the lack of evidence of unjust action by the casino, the complaint was rejected.
Beastino Casino - Player’s account closed after requesting cashback bonus.
Amount: €100
Beastino Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Beastino Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
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8 months ago
Hello,
I was spending lots of money at theire casino. 1 night i lost lots of mobey theire whebt into theire live chat asking for cashback bonus (not the most polite way thats my bad) but after that they closed my account because they say im not responsible gambler. You know i dont even care to much about my account theire but they let me lose a lot of money then send me email that i got 50 euro bonus and free spins to tgen send me email they closed my account so i cant do anything with the bonus. Plus after all the monry i lost my weekly cashback was gonna be good and now they closed my account i cant even have that back.... i feel scammed
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8 months ago
Dear Domien,
Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.
Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.
It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice.
Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.
Best regards,
Petronela
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8 months ago
I think its a really bad way to act as a casino. To let a player lose lots of money and before paying hil cashbacks and bonusses just close his account based off a heated moment in chat. If you guys cant help me with this you can close this complaint little frustrated tho
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8 months ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
