Beastino Casino - Player’s account closed after requesting cashback bonus.

Hello,

I was spending lots of money at theire casino. 1 night i lost lots of mobey theire whebt into theire live chat asking for cashback bonus (not the most polite way thats my bad) but after that they closed my account because they say im not responsible gambler. You know i dont even care to much about my account theire but they let me lose a lot of money then send me email that i got 50 euro bonus and free spins to tgen send me email they closed my account so i cant do anything with the bonus. Plus after all the monry i lost my weekly cashback was gonna be good and now they closed my account i cant even have that back.... i feel scammed

Dear Domien,

Thank you for submitting your complaint. I'm sorry to hear about the challenges you're facing.

Please understand that we cannot penalize the casino for revoking your bonus privileges. Casinos, as a general practice, reserve the right to restrict or close player accounts if they suspect irregular play, engage in questionable activities, or for no specified reason.

It's important to note that casinos are not obligated to provide bonuses, and the privilege of receiving them can be limited or withdrawn at any time without notice. While it would be ideal to inform players of new restrictions, unfortunately, it is not a standard practice.

Feel free to provide any additional information I may have overlooked. However, if not, I regret to inform you that I may have to reject your complaint as unjustified. I appreciate your understanding and look forward to your reply.

Best regards,

Petronela

I think its a really bad way to act as a casino. To let a player lose lots of money and before paying hil cashbacks and bonusses just close his account based off a heated moment in chat. If you guys cant help me with this you can close this complaint little frustrated tho

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.