The player from Ireland faces ongoing issues with withdrawal attempts at BDMBET, claiming that despite completing all required verifications, their last four withdrawal requests have been rejected due to an alleged lack of account verification. They express frustration over unsuccessful communication with the casino regarding the matter and ask for assistance in obtaining their winnings.
BDM Bet Casino - Player’s withdrawals have been delayed despite verification.
Amount: €3,844
BDM Bet Casino
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9.5
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Case opened
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Waiting for Casino Guru to reply
6d 22h 23m 11s
Case summary
1 hour ago
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17 hours ago
Heya Casino Guru.
I won a lot of money at BDMBET and had a hard time getting verified, due to numerous strange requests which often didn't make sense, but I still went through it and got the all clear. I requested 4 withdrawals of 1000 all of which were processed eventually. The last one that was processed was 25th September.
Ever since then, all withdrawal attempts have been rejected using the excuse 'your account is not verified yet'. However I have verified my ID, taken the live selfie, proven my address, proven my deposit methods, and verified indvidual deposits per their exacting requirements. My account says that I am fully verified.
Any attempt by me to reach out have been unsuccessful. The team cancelling the withdrawals can't be contacted directly and they don't reply to emails.
They've cancelled my last four withdrawal attempts with the same reason. They must have some sort of ulterior motive but they're so highly rated here that I thought that would be impossible.
If you can help me receive the rest of my winnings, I'd be very grateful. I won this money in August so it's getting silly that it's still not been paid, when there are other casinos paying out nearly instantly.
Public
Public
5 hours ago
Dear nicoregan91,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Which documents have you provided so far?
- Has the casino recently requested any additional documents from you?
- Could you please share a screenshot from your account showing that it is verified here in this thread?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
