BDM Bet Casino - Player’s withdrawals have been delayed despite verification.

Heya Casino Guru.

I won a lot of money at BDMBET and had a hard time getting verified, due to numerous strange requests which often didn't make sense, but I still went through it and got the all clear. I requested 4 withdrawals of 1000 all of which were processed eventually. The last one that was processed was 25th September.

Ever since then, all withdrawal attempts have been rejected using the excuse 'your account is not verified yet'. However I have verified my ID, taken the live selfie, proven my address, proven my deposit methods, and verified indvidual deposits per their exacting requirements. My account says that I am fully verified.

Any attempt by me to reach out have been unsuccessful. The team cancelling the withdrawals can't be contacted directly and they don't reply to emails.

They've cancelled my last four withdrawal attempts with the same reason. They must have some sort of ulterior motive but they're so highly rated here that I thought that would be impossible.

If you can help me receive the rest of my winnings, I'd be very grateful. I won this money in August so it's getting silly that it's still not been paid, when there are other casinos paying out nearly instantly.

Dear nicoregan91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which documents have you provided so far?
• Has the casino recently requested any additional documents from you?
• Could you please share a screenshot from your account showing that it is verified here in this thread?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hey Kristina

Documents provided, ID, ID selfie, liveness check through SumSub Identity Verification, proof of address, proof of payment methods used, proof of various deposits in the form of screenshots, bank statements. Mobile number and email verification.

I have attached a screenshot but please do not display this to the wider forum, I don't want my phone number publicly available.

No additional requests from them, just this constant cancelling of withdrawals with an automated message saying I'm not verified. As you can see in the screenshot the information they're providing is contradictory, the banner saying congrats you're verified is right next to the one saying please verify your account. But everything that I could do to verify myself has been done and their site states this.

Thank you very much for your reply, nicoregan91. Could you please forward any notifications or communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello I've attached a few screenshots here showing how long this has being going on, and how many times they've told me I'm verified.

Since I started this dispute they're now suddenly back in touch and asking for more documents, but I don't believe them when they say they'll accept this and that, I'd rather this is done with your oversight so if they 'fake verify' me another time at least you'll see it

Hello I've replied to the emails I've received with all the documents requested. I separate have been getting emails from BDM asking for a different version of what is being asked for via C.G so what I've done is go to Mifinity and get them to send me my lifetime transaction history with Mifinity and I've attached that. That should be more than enough information.

This morning I received a temporary password from BDMBet even though I didn't request them. What they are asking for in private via the email chain we have going on with Casino Guru is different to what they are directly asking me for.

Hello Casino Guru

I know what's happened, I feel so stupid but somebody has used the information I've provided here to phish my documentation, and they have then used that information to attempt to take over my account at BDMBet. I thought I was speaking to Casino Guru but I wasn't was I? I have attached a screenshot of the email purportedly received from yourselves.

Someone is combing your forums and using 'casinoguru@consultant.com' to do this.

Can you confirm that this email address does not belong to you and I've provided my documents to a third party?



nicoregan91, I provided you with my one and only legitimate email address here in this thread. We are prohibited from asking for private information like this and if we need any additional information about your account or any supporting evidence from players, we will definitely do it via the official complaint thread such as this one. We value and respect our users' privacy and we never ask for login information to players' casino accounts.

Could you please clarify if there were any consequences of you providing all the information? Did they manage to get into your casino account?

Hi, thanks for letting me know. No there hasn't been any consequence and I quickly went and set up 2FA in the account and spoke to BDM about it and to be fair, they've been great so far I'm just waiting on an escalation from them.

The person used my default username on Casino.Guru account to get my email address and then used that to phish me into providing that information. It was only because BDM sent me a live chat transcript from a chat that I didn't initiate that I found out about this.

I have now directly provided the information to BDM that they were asking for I think, which was my entire Mifinity account history just to be open with them about it.

Alright. Let's give it a few more days. I will leave this complaint open, so please keep me updated in the meantime. Thank you very much.

Hello

I provided them with everything I've ever transacted on Mifinity and got a statutory decline with no further information provided. So we're back to square one. They even sent me this;

'In establishing the source of wealth, financial institutions must ascertain why the client has the assets they do and how they came to accumulate them'

That is almost word-for-word lifted from the legal definition of checks required to purchase property, and is irrelevant in this context. They are not a financial institution, nor do they have any right to try and ascertain what assets I have. The only relevant question they can ask is how my deposits to their site were funded, which I've provided.

I've proven that I won from other casinos, and then used these winnings to deposit to BDMbet. I have accumulated a significant pot of winnings which I've always kept in my Mifinity account. It doesn't seem to matter how much context I provide, they decline my documentation and each time they don't tell me the reason.

So, still no news? If there has been any other communication between you and the casino that you haven't forwarded to me yet, please send it along so we can collect as much information as possible before proceeding. Thank you.

Hello

The casino team at BDM don't respond to any queries on this, other than by copying and pasting the same information from the previous request. This doesn't help me get verified, and the reality is they already have everything they need but are either unable or unwilling to comb through my documents to verify it.

I'm disappointed in this, because they can't have it both ways. If they want to ask for all these documents, they need to take the time to then go through and process them. Their current approach is tantamount to laziness as it seems they can't be bothered to do anything other than copy and paste a template response to me.

I don't have any further information to provide, as I've covered it extensively in everything I've said here, and provided to you privately.

Thank you very much, nicoregan91, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you nicoregan91 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BDM Bet Casino for their help in resolving this complaint. We would like to know what the issue is with the verification and what we can do to help the player receive their winnings.

Thank you!

Hello!

Thank you for bringing this matter to our attention. We truly value your feedback and are happy to work toward resolving this matter for the good of both parties.

We are committed to resolving this matter as quickly as possible while ensuring the security of your account. To proceed, we kindly ask that you provide a clear selfie of yourself holding your ID, along with a note displaying the current date and the name of our casino. This verification is an important step to confirm your identity and maintain the integrity of our platform.

Additionally, we require confirmation of the origin of the funds used for deposits in our casino. This can be demonstrated through supporting documents such as salary statements, proof of business ownership, evidence of property sales, inheritance payments, or divorce settlements. These documents are part of our standard verification process and are essential for compliance with regulatory requirements.

Once we receive the requested documents, our team will promptly review them and provide an update on the next steps. If you have any questions or need further assistance, please don’t hesitate to reach out to us.

Thank you for your understanding and cooperation.

Best Regards,

BDM Bet Casino