Hello
This is getting exhausting. In the statements I've sent over from Mifinity, which covered the entire year you can see regular winnings being credited to my Mifinity account which I then used to deposit to BDM Casino.
I have repeated over and over that all funds deposited to BDM Casino themselves came from another casino, mostly Pino Casino. The documents I've provided show this.
At no point did any of this money touch my bank account. I won it from other casinos, withdrew to my Mifinity account, and then deposited to yourselves. Given this is the case, can you please stop insisting on a bank statement covering 6 months which will not help prove anything in this case?
I explained this to BDM, and uploaded proof of winnings totalling at least €20,000 to their site alongside my statement from Mifinity, which shows those same withdrawals, and my deposits then going to BDM. I then got the following reply
Hello Nicola,
Thank you for reaching out to us . Kindly note, you have applied to our casino BDMBet. We provide the services regarding our casino, and we cannot consult you regarding another casino. Please feel free to provide us with the document:
- a detailed pdf bank statement showing this income (the origin of funds) being credited to your bank account for the last 6 months or more;
If you have any questions or need further guidance, please don't hesitate to reach out to us. We're here to help.
Best regards,
Doris
Casino Support Team
Gobsmacked at this point with the responses I'm getting. I obviously wasn't asking to consult with them about another casino, I was explaining my situation and if they can't understand that simple line of reasoning what can I really do?
@Kristina I sent the same proof of winnings to your email address. Could you review please?
@Peter I could use some help please, we're a month in and no further to resolving this dispute.
Just one last time in summary
- I won money at Pino Casino
- I withdrew this to Mifinity and deposited repeatedly to BDM
- I provided a full year statement from Mifinity and screenshots proving these withdrawals
- BDM come back asking for bank statements covering 6 months to show this income coming in.. a genuine impossibility since these funds were not withdrawn to my bank account.
Hello
This is getting exhausting. In the statements I've sent over from Mifinity, which covered the entire year you can see regular winnings being credited to my Mifinity account which I then used to deposit to BDM Casino.
I have repeated over and over that all funds deposited to BDM Casino themselves came from another casino, mostly Pino Casino. The documents I've provided show this.
At no point did any of this money touch my bank account. I won it from other casinos, withdrew to my Mifinity account, and then deposited to yourselves. Given this is the case, can you please stop insisting on a bank statement covering 6 months which will not help prove anything in this case?
I explained this to BDM, and uploaded proof of winnings totalling at least €20,000 to their site alongside my statement from Mifinity, which shows those same withdrawals, and my deposits then going to BDM. I then got the following reply
Hello Nicola,
Thank you for reaching out to us . Kindly note, you have applied to our casino BDMBet. We provide the services regarding our casino, and we cannot consult you regarding another casino. Please feel free to provide us with the document:
- a detailed pdf bank statement showing this income (the origin of funds) being credited to your bank account for the last 6 months or more;
If you have any questions or need further guidance, please don't hesitate to reach out to us. We're here to help.
Best regards,
Doris
Casino Support Team
Gobsmacked at this point with the responses I'm getting. I obviously wasn't asking to consult with them about another casino, I was explaining my situation and if they can't understand that simple line of reasoning what can I really do?
@Kristina I sent the same proof of winnings to your email address. Could you review please?
@Peter I could use some help please, we're a month in and no further to resolving this dispute.
Just one last time in summary
- I won money at Pino Casino
- I withdrew this to Mifinity and deposited repeatedly to BDM
- I provided a full year statement from Mifinity and screenshots proving these withdrawals
- BDM come back asking for bank statements covering 6 months to show this income coming in.. a genuine impossibility since these funds were not withdrawn to my bank account.