BDM Bet Casino - Player's withdrawal repeatedly delayed.

I Have been playing on this casino for a few months.

I had successfully made several deposits on the casino and withdrawals as well. I had completed the account verification with them all ready and never had an issue.

On my most recent deposit and win, I got my withdrawal cancelled and was asked to upload a bank statement. I did just that and got an email saying my account was verified. Shortly after that my withdrawal was cancelled again and I was asked to send them a proof of deposit. I sent them that document as well and waited for my withdrawal to get paid. The withdrawal was cancelled again and this time I was asked to send them a document showing the source of fund used at the casino.

I sent the casino 3 months worth of bank statement as well as screenshots of other payments I had received from other casinos this year. The casino kept on refusing them and repeating themselves.

I am not sure what else to do. To anyone looking at the documents I sent, it's more than clear as to how my account was funded but they continuously make me run in circles and we're not able to resolve anything.

Can I please ask for your help.

Hello bouzouki69,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the additional verification process ongoing? When was the last time you spoke to the casino and what was it about? Did they specify the reason of rejecting the documents (what was wrong with them)?

Looking forward to your answer.

Regards,

Nick

I sent them 3 months worth of bank statements on Tuesday and the email they sent back was this:

Your document June 2024.pdf has been disapproved. Reason: "OW - a document (or a number of documents), showing the origin of the funds used for depositing in our casino, for example, salary statement, proof of business ownership, selling a property, an inheritance payment, or a divorce settlement, etc. (for the last 3 months)".

Hello bouzouki69,

If I understand it correctly, the casino is requesting you to send the source of income. Is it visible on the bank statement you forwarded to them?

The deposit made on the casino was from my bank.

The last 3 months of statements + the screenshots I have sent them from other casino wins show where the funds came from. To me it's clear

Hello bouzouki69,

As stated above, they want a proof of your income. Is it visible on your bank statement?

Dear bouzouki69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The bank statement I sent the casino do not show my salary. The casino specifically asks for the source of the funds, which can be traced back to the bank statement I sent them. For the purpose of keeping my money separate and never over extending myself I have a bank account I use solely for gambling and leisure. I've been fortunate enough not to have to replenish the funds in this bank for a long while as I have had some big wins over the last while on online casino which can be seen on the bank statements.

The email the casino sent is this : a document (or a number of documents), showing the origin of the funds used for depositing in our casino, for example, salary statement, proof of business ownership, selling a property, an inheritance payment, or a divorce settlement, etc. (for the last 3 months)".

In my case neither of the examples stated applies to the origin or the funds used, but I have sent them enough information so they can see where they come from.

Dear bouzouki69,

So you did forward them the bank statement of the account you used to deposit and the bank statement from which you funded the first account as well?

I have sent them 3 bank statements from the same bank. That bank was the one I used to play with them. They can see incoming money into that account which is from wins from other casinos.

Thank you bouzouki69 for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear bouzouki69, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite BDM Bet Casino representative to join this conversation. 

Dear BDM Bet Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hello, dear all!

We really appreciate you taking the time to let us know about this issue, and we are sorry that verification took longer than expected. However, as we can see in the system, in June we requested a document from you that has not yet been provided.

For additional verification of your account, we kindly ask you to upload the following document to your profile (Documents tab):

- a document (or several documents) proving the origin of the funds used to deposit in our casino, e.g. E.g. a pay stub, proof of business ownership, real estate sale, inheritance payment or divorce settlement, etc. (for the last 6 months).

If you have any other question, please let us know.

Best regards,

BDMbet Team.

Dear BDM Bet Casino,

thank you for your message.

Dear bouzouki69, 

will you be able to send the required paperwork to BDM Bet Casino, please? Please keep us informed about any new developments.

Dear bouzouki69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry for the delay

I am self employed. I do painting and drywall, and small repairs in peoples homes. I deal with alot of cash payments. I have provided the casino with the bank statements they asked me for. There are funds dating as far back as I can remember. Those funds were from gambling wins and they were used to fund my account.

The purpose of this verification is to verify the source of the funds used at the casino. Everything can be found on the statement with the screenshots.

Dear bouzouki69, 

I would like to highlight that the current concerns are primarily related to ensuring that no money laundering is taking place in this situation. Casinos take such matters very seriously. Maintaining an account with only your casino funds is both prudent and uncommon in this industry, which may contribute to the casino's cautious approach. To proceed with your case, could you please provide your bank statements along with your deposit and withdrawal history from your player's account? Please send them to my email: katarina.d@casino.guru. Thank you.