The player from Germany successfully verified his account at Bdm Bet Casino after winning €226 and requested a bank transfer withdrawal. Despite the verification, he was later asked to upload deposit documents, delaying the process. He has been waiting for 4 days since the withdrawal request and views this as a delay tactic.
BDM Bet Casino - Player’s withdrawal is delayed due to repeated verification requests.
Amount: €226
BDM Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
Translation
Hello Dear Casino Guru Team,
I recently tested Bdm Bet Casino.
On 15.06.2024, I deposited money using Giropay and won €226.
I applied for a withdrawal.
I had to verify my identity first, which was done very quickly.
Driver's license and selfie test where I had to move my head in a circle.
My account was successfully verified.
I then requested a withdrawal via bank transfer.
On 17.06, I received an email.
I was asked to upload deposit documents.
Even though I had already been successfully verified.
Today is 20.06.2024.
And neither has my document been reviewed,
nor has my withdrawal been processed.
So I have been waiting 4 days since the withdrawal request.
Why do you need to verify your account
if you are then asked for other documents?
Can't this be asked for
during the initial verification process to save time???
4 days
I find this a delay tactic.
Please HELP
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5 months ago
Dear quartasalvatore748,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please note that the casino is eligible to request additional documents for verification if necessary. The verification procedure may also take a few working days.
Could you please specify how many additional documents you were asked to provide? Have you been requested to submit proof of all your deposits to the casino?
Have you provided the document in the correct format?
When was the last time you communicated with the casino regarding your verification and the subsequent withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
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hello last time if I am not mistaken was the day before yesterday 18.06.2024
As I mentioned before
During the payout I was asked to verify
Driving license and selfie with round head movement
after that I was verified
2 days later I received the email to upload the proof of payment
The support does what all casinos do, they just put you off.
I would not be surprised if they
ask for the address document😂
Today it is 5 days since the payout
I read more and more complaints in Google About BDM bet Casino
My question is why is the casino rated as trustworthy HIGH
Rated???
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4 months ago
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UPDATE 22.06.2024
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4 months ago
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Today 24.06.2026 14:54
I still haven't heard anything from the casino
although support was notified several times and they told me that they would report this to the relevant department,
My withdrawal request has not been processed yet, as can be seen in the screenshot.
I don't think I've ever waited as long at a casino as I did at BDM Bet Casino.
My bad review has not yet been published here by you
Why?
future players should be warned
For me at the moment one of the worst casinos,
I don’t understand how it works in Askgambler and
Casin Guru can have such a good score.
next I will write a complaint to Askgambler
and if necessary contact the responsible gaming authority on Friday
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4 months ago
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UPDATE 25.06.2024 8:00
This morning I received an email from the casino saying that my withdrawal had been successfully paid out. However, it is not yet in my account. So the withdrawal took place between June 15th, 2024 and June 25th, 2024.
A bad result for me. I will keep my complaint active until I receive my payout. And then I will definitely close my account. I have tried another new casino called Askgambler and received a straightforward payout and continue to play there.
I would like to warmly thank you
thank you all 👍👍 However, I will leave the complaint open until my payment has been received in my bank account.
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4 months ago
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UPDATE 25.06.2024
My payout has arrived in my bank account
PLEASE CLOSE the complaint
THANKS AGAIN EVERYONE
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4 months ago
Dear quartasalvatore748,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
