The player from Serbia registered at the casino, deposited €20, and won €300, but faced repeated issues with withdrawing the remaining €180. Despite providing the same IBAN used for the deposit, the withdrawal attempts were continuously canceled, and the support team suggested using different withdrawal methods. After further communication, the player received the winnings after more than a week of complications. The complaint was marked as resolved.
BDM Bet Casino - Player’s withdrawal has been delayed multiple times.
Amount: €180
BDM Bet Casino
Safety Index:Very highSafety Index
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9.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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1 week ago
So basically, I registered and deposited €20 on the site via bank transfer via Visa with a 100% deposit bonus. I won €300 and wagered it fully. I proceeded to withdraw the money left over(180€) and they were asking me for my IBAN. I put it in from the same bank account i deposited, the withdraw went into pending mode. After 24 hours it was canceled. I chatted with the support team and they said that I used a different bank account when I send them screenshots that I use the same bank account then they said to try again I tried again with the same bank account and it was canceled again exactly after 24 hours. Once again, I contact the support and got an email from them saying that I should try a different bank account with IBAN. I did exactly that it still got canceled. Then they said to tey a different withdrawal method, (i only had bank transfer and crypto). Then I said that they should pay me out in crypto they said they can’t pay me out in crypto because I deposited via fiat. If I choose to withdraw via fiat then I should deposit crypto and wager it x1. I then proceeded to ask if I deposit crypto then can I withdraw my €180 and they said yes. Tried to withdraw via crypto, cancelled again. Spoke to the support team and they said its a technical problem, im now suspicious that they are lying to me. I have all the screenshots and emails from the chatting.
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1 week ago
Dear berrygs,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BDM Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share proof you used the same bank account for deposit in the casino?
- Is the Visa card issued by your bank, in your name, and associated with your bank account?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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1 week ago
The answer to your first question is I can but im not comfortable sharing it here since it is my bank account.
Secondly yes, both of my accounts are on my name and the Visa also.
Just to add a detail i missed, I deposited 20€ in crypto the second time since they said it will open the withdrawal method to me. I have all the emails of our talking back and forth, but the main talking was with the support agents which are top notch but they cant help me since it’s not their department.
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1 week ago
I got an email from them saying this even though they told me to deposit crypto as seen in the screenshots
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1 week ago
I have received my money after more than a week with a lot of hassle. Would not recommend.
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1 week ago
Dear berrygs,
We're glad to hear that you received your cashout. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
