The player from Brazil had noticed that all his winnings, approximately R$5000, had disappeared from his account overnight. The casino's customer support had claimed that he had cancelled the bonus, which he denied. The player had used the welcome sports bonus and was close to meeting the wagering requirements when his balance was wiped. We had clarified that our forum primarily dealt with online casino complaints, not sports betting, and had offered to recommend websites that might assist him. However, the player decided to give up on recovering his winnings due to his dissatisfaction with the casino's service. As a result, we were unable to investigate further and had to reject the complaint.