The player from Brazil deposited money to the casino on May 14th, 2024. However, as of May 15th, the deposit had not been reflected in the casino account. The casino attributed the delay to problems with the payment provider, despite the player providing proof of the PIX transaction. We recommended the player contact the payment provider for investigation. Eventually, the player confirmed that the money arrived in the casino account within the expected timeframe, and the complaint was marked as resolved.
BDM Bet Casino - Player’s deposit has not been recognized.
Amount: 50 R$
BDM Bet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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7 months ago
Translation
- I made a deposit to the house on May 14th, 2024, and tonight, May 15th, 2024, the deposit hasn't yet reflected in the casino's account. They claim to have payment provider issues, even though I have sent them the PIX receipt more than once via chat. I've attached the receipt for reference.
Automatic translation:
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7 months ago
Dear Cassiloko08,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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7 months ago
Translation
Good morning.
The casino contacted us via email confirming the deposit via the provider.
Everything is ok, two to five days is on the casino account.
Thanks.
Automatic translation:
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7 months ago
Thank you for the update. Can you please confirm that the deposited money has reached your casino account?
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7 months ago
Translation
Yes, the money arrived in the casino account.
Thanks!
Automatic translation:
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6 months ago
Dear Cassiloko08,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
