HomeComplaintsBDM Bet Casino - Player’s account is closed, and winnings are confiscated.

BDM Bet Casino - Player’s account is closed, and winnings are confiscated.

Amount: €400

BDM Bet Casino
Submitted: 14 Jan 2025 | Case closed : 16 Jan 2025
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

The player from Italy had a problem with BDM Bet after winning over 400 euros. Although he had used his wife's card for both deposits and withdrawals, the casino disabled his account and only returned his deposited amount, rejecting his withdrawal request. He questioned the fairness of the casino's policy on accepting deposits from cards not in the account holder's name. The Complaints Team concluded that the casino acted in accordance with its terms and conditions, and the complaint was closed as no further support could be provided.

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Translation

A couple of months have already passed since I had this issue with BDM Bet. Let me explain: I registered under my name, played, and won more than 400 euros. When it came time to withdraw, I didn't have any cards in my name available, so I used my wife's card, which I had also used for deposits into the account. Not only did they not pay me, they also disabled my account, only returning the amount I had deposited. I've sent numerous emails, but there has been no way to either reactivate the account or allow me to withdraw the legally won money. They seem very clever; for deposits, they accept cards in anyone's name, but when it comes to giving you the money back, they only accept cards in the account holder's name for security reasons. What kind of security is that? At this point, they shouldn't accept deposits under other people's names either.



Automatic translation:
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Dear dany93ct,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

8.You may only use your own personal credit/debit card or another payment method to fund your account. The name appearing on the credit cards, or registered on the payment accounts used for deposits or payouts must correspond to the name registered on your account.


Furthermore, please check our Fair Gambling Codex for Players:

Payments For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

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Translation

thanks for the reply, but how much you deposit they don't do checks, however I asked and I tried in every way to change the payment method I couldn't do it because this option wasn't there and this is a very strange thing. I know that they took it away from me in a totally illegitimate way because they didn't let me change the card and I asked many times

Automatic translation:
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Thank you for your reply, dany93ct. I understand your frustration and point of view, however, the casino acted in compliance with its T&Cs, and we are unable to provide further support. I can only recommend that you avoid depositing with someone else's payment method in the future.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

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