BDM Bet Casino - Player's account has been closed and winnings confiscated.

I registered at this casino (BDM BET) and everything looks fine.

I made my first deposit of CZK 2200 and got a bonus.

Bonus was successfully wagered so I lost it.

Then I played with real balance and ended at CZK 2000 in real balance so it is less than my deposit was.

After that I ordered my first withdrawal and I was needed to verify my ID and payment method and address. I uploaded ID, selfie and it got failed so you have to solve it with support manually. Address and deposit document was verified successfully after some time. ID not.

They tell you that they have maximum of 24 hours to verify your ID, I was waiting 3 days and than then my account was permanently closed due some "fraudalent activity" they say.

It looks that this casino has the same owner as Ninecasino, Jokabet, Betonred. They looks same only with different logos. All my accounts I had on these websites were deactivated just in the same time when yi got last email from BDMBET support about "fraudalent activity".

here is last email from them:

"Hello, Jakub!

Your account has been permanently closed due to fraudulent activity. "Should the Casino become aware of any user who has accepted the bonus or a promotion with the sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing cash out of said bonus or at any way try to take advantage of bonuses received by Casino, then we will enforce immediate confiscation of winnings and closure of the account with the right to withhold any further withdrawals. An example of advantage play would be delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings."

With this e-mail, we inform you that your balance confiscated.

Kind regards,

Ethan

Casino Support Team"

So basically this is fraud from the casino, not from me. I did not do anything wrong. Just registered, deposited money and play with them and then I tried to withdraw.

They stoled me my CZK2000 (~80€)

I recommend you if you thinking of playing at this casino, be careful!

There are many solid casinos, not like this one.

Hello jvjvjvjv321,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why were the other accounts in different casinos closed and when exactly? When was the last time you spoke to the casino and what was it about? Did they ever specify what do the exactly mean by "fraudalent activity"?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

other accounts on similar sites like Ninecasino, Betonred and Jokabet were closed at the same time - today 26/8/2024. I am not sure what they mean by fraudalent activity - I did not done anything bad. I had only one account at each of these sites, no using VPN.....

Few minutes ago live chat support at BDM Bet told me that I have not any balance on account and they paid me czk2000.00 to my bank account, but at email I provided you there is written that balance were confiscated. They also told me that money will come in 5 working days. I will give a report if they really paid it.

Thank you,

Have a nice day,

Jakub

Edit:

Now I got an answer from BetOnRed casino in case of deactivating account:

here is their answer:

"

Hello Jakub,

Your account has been closed per administrative decision.

Thank you for your understanding,

Kind Regards,

Pınar

Casino Support Team

"

Basically they will not tell me exact reason of account closure....

Hello Nick and CasinoGuru and @BDM Bet Casino,

how is it going?

Did you find any news from BDMBET's support on my case?

Thank you very much for a cooperation. 🙌🏻

Jakub V.

Hello jvjvjvjv321,

Based on the description so far, it seems like you left some bonus round within some games and once you finished the bonus, you used those rounds. Did you have any unfinished bets within games?

I have no idea about any bonus round they talk about.

I had no unfinished bets. I placed bets only on sport, NEVER played slots, casino...

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick