The player from Portugal faces account deactivation without prior notice, despite having a verified account. Additional documentation was requested for a withdrawal, but no justification or response has been provided, leaving €20,025 in the account.
BDM Bet Casino - Player's account has been closed.
Amount: €20,025
BDM Bet Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 37m 27s
Case summary
3 hours ago
Public
Public
15 hours ago
Translation
My account was deactivated without any notice. The account was verified. They requested additional documentation to withdraw the money but did not give any further justification or response. I have €20,025 in the account.
Automatic translation:
Public
Public
5 hours ago
Hello adomingos1990,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may block your account during the process.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
