BDM Bet Casino - Player faces withdrawal limit issue.

I'm unable to make a withdrawal... there's a limit of €250 per day, but when I enter €250, it says the limit is exceeded... can someone help me?

Hello nicolapiscitelli993,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is this your first ever withdrawal request?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account is verified.

This is my first time requesting a withdrawal.

I didn't accumulate with bonuses...in fact I cancelled all the bonuses to see if it would let me withdraw.

I spoke to them today and they told me they have a problem and they are trying to solve it

I made the withdrawal but still nothing, now I find myself with a suspended account...do I have to proceed legally?

Hello nicolapiscitelli993,

Do I understand it correctly that the payment is currently pending?

What did the casino respond when you contacted them regarding the closed account?

Please forward the e-mail communication between you and the casino to nikolas.b@casino.guru for further review.

Will be awaiting your response.

Regards,

Nick

It's not suspended but cancelled but I can't find it on my account... because one was credited to me and one wasn't

02.11.2024 - 14:48 ID 737384618740147205 Payment Method Bank Transfer Amount €1,500.00 Action Withdrawal Cancelled

As of today, I still haven't received the €1500 I withdrew... I have to proceed legally then.

Good morning…it's today and still nothing has been resolved about the money you owe me

Hello nicolapiscitelli993,

So it got canceled but the money did not go back to your casino account or is it simply still pending?

Please forward your withdrawal window from your casino tap to nikolas.b@casino.guru as it is unclear what exactly the situation is.

Looking forward to your response.

Regards,

Nick

Good morning...to date still no withdrawal received...who should I contact to file a complaint?

Hello Nicolapiscitelli993,

Based on the withdrawal history you provided, it appears that the withdrawal of 1500€ was canceled, while the 1400€ withdrawal was successfully processed.

Could you please confirm if you received the 1400€? Additionally, was the amount from the canceled 1500€ withdrawal credited back to your account?

Looking forward to your response.

Best regards,

Nick