BDM Bet Casino - Player faces withdrawal limit issue.

I'm unable to make a withdrawal... there's a limit of €250 per day, but when I enter €250, it says the limit is exceeded... can someone help me?

Hello nicolapiscitelli993,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is this your first ever withdrawal request?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account is verified.

This is my first time requesting a withdrawal.

I didn't accumulate with bonuses...in fact I cancelled all the bonuses to see if it would let me withdraw.

I spoke to them today and they told me they have a problem and they are trying to solve it

I made the withdrawal but still nothing, now I find myself with a suspended account...do I have to proceed legally?

Hello nicolapiscitelli993,

Do I understand it correctly that the payment is currently pending?

What did the casino respond when you contacted them regarding the closed account?

Please forward the e-mail communication between you and the casino to nikolas.b@casino.guru for further review.

Will be awaiting your response.

Regards,

Nick

It's not suspended but cancelled but I can't find it on my account... because one was credited to me and one wasn't

02.11.2024 - 14:48 ID 737384618740147205 Payment Method Bank Transfer Amount €1,500.00 Action Withdrawal Cancelled

As of today, I still haven't received the €1500 I withdrew... I have to proceed legally then.

Good morning…it's today and still nothing has been resolved about the money you owe me

Hello nicolapiscitelli993,

So it got canceled but the money did not go back to your casino account or is it simply still pending?

Please forward your withdrawal window from your casino tap to nikolas.b@casino.guru as it is unclear what exactly the situation is.

Looking forward to your response.

Regards,

Nick

Good morning...to date still no withdrawal received...who should I contact to file a complaint?

Hello Nicolapiscitelli993,

Based on the withdrawal history you provided, it appears that the withdrawal of 1500€ was canceled, while the 1400€ withdrawal was successfully processed.

Could you please confirm if you received the 1400€? Additionally, was the amount from the canceled 1500€ withdrawal credited back to your account?

Looking forward to your response.

Best regards,

Nick

The €1400 one was credited…the €1500 one was cancelled but I didn't get it back

Good morning...to this day the €1500 has not yet been returned to me...who should I contact?

Thank you nicolapiscitelli993 for all the information provided. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, nicolapiscitelli993!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Invite in what sense?

Invite to this thread.

Oh ok…hoping it gets resolved soon

Dear All,

Thank you for bringing this matter to our attention, we want to assure that we will do our best to solve this for the benefit of both parties.

After carefully reviewing the account, we can confirm the following:

• The player initially had a canceled withdrawal request of €1500 due to the account not being verified at that time.
• Once the account was successfully verified, the canceled amount of €1500 was automatically rolled back into the player's balance.
• Following this, the player proceeded to make a successful withdrawal request of 1400, leaving a balance of €100, which was fairly played.

To summarize, the €1500 canceled withdrawal was reverted back to the player's balance upon successful verification, and the player was able to withdraw €1400. We can provide evidence of these actions if needed.

We hope this clears up any confusion. Should you require any further details or assistance, please feel free to reach out.

Best Regards,

BDM Bet Casino

The withdrawals were €3000….two of €1500…..one credited for €1400 and the other not….I must necessarily proceed through legal channels if you don't want to give me my money back

BDM Bet Casino, unfortunately, player claims that there is still 1500 EUR missing, could you, please, provide player's transaction and game history to my e-mail: pavel.k@casino.guru?

Dear all,

Thank you for your response.

We would like to confirm that both of the withdrawals in question were returned to the player’s account. The confusion may stem from the fact that, after each withdrawal request, the player continued to play with the remaining balance, which subsequently resulted in a lower balance by the time the third withdrawal was successfully processed.

Additionally, we have sent the requested information to the email address provided in Pavel’s previous correspondence.

Please let us know if further clarification is required.

Kind Regards,

BDM Bet Casino

nicolapiscitelli993, we have received evidence from the casino that shows that you have cancelled the withdrawal of 1500 two times and then withdrew 1400. Can you, please, check your playing history and see if you have played away remaining funds while waiting for withdrawals? If you are still sure that there is an amount missing, please, sent your game history (ideally, if you can download it) to my e-mail: pavel.k@casino.guru.

How do I download it?

Hi nicolapiscitelli993!

I have checked your game and transaction history:

On the 1st of November you have requested the withdrawal of 1500 while having balance of around 6900 euros, which then was cancelled on the 2nd of November when you had around 1800 euros. Then in next ~10 minutes you have increased your balance to around 1700 euros and placed a withdrawal of 1500 euros once more, which left you with around 800 euros. You then played it down to almost zero and, couple of hours later, cancelled the last withdrawal of 1500, immediately asked for a withdrawal of 1400 and was left with 100 euros in the account which were also lost. That leaves us with one paid withdrawal of 1400 and other funds lost. You can check it in your gaming account history yourself.

Let me know if you have any questions!

Dear nicolapiscitelli993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I didn't play all the money I withdrew because it was €7000...withdrew €2900...only €1400 withdrew

nicolapiscitelli993, please, refer to your game history and navigate in your balance according to my note above and you will see that you have withdrawn only 1400.

We have proof and I see no point in keeping this complaint open. Given the fact, that it is about played funds, I must reject it.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.