The player from Ukraine had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team noted the player's continued lack of receipt of funds and the casino's inability to locate transactions. Due to the absence of sufficient insight into the specific issue related to sports betting, the complaint could not be accepted for further action. The player was advised to follow up directly with the casino for resolution.
BC.Game Casino - Withdrawal of player's winnings has been delayed.
Amount: 25,893 ₴
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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3 months ago
Translation
I placed a bet on a match and now they are withdrawing money from me, otherwise I can't withdraw my winnings, even though I have already invested 4200 UAH of my own money.
They are asking for another 2500!
Automatic translation:
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3 months ago
Dear meliska51,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
Hello,
I am unable to find any transactions in your account. Are you sure that the UID provided is the correct one? Because 212715, this account has 0 transactions.
Best Regards
Panda - BC.GAME
Sensitive attachment
Sensitive attachment
2 months ago
Translation
Good evening. here are my receipts
In addition to this amount, they are asking for 2,500 + VAT. Otherwise, I will not be able to withdraw funds.
Automatic translation:
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2 months ago
Dear meliska51,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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2 months ago
Dear meliska51,
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
