BC.Game Casino - Player wants to undergo KYC process again.

My KYC verification process was rejected as i had submitted my friend's documents which he had already submitted in his account but that account was deleted due to which KYC process was rejected.

When i contacted to support team they told me that you KYC has already approved on another account

Now i want to reverify my KYC verification process so that i could upload my original documents and complete my KYC verification process

Hello eddydon792,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why did you submit your friend's document to verify your account? Is there any remaining real money balance left on your account? When was the last time you contacted the casino and what was their response?

Please note that providing any 3rd party or fake documents for verification is strictly forbidden in every single online casino and they have the right to block you and void any balance on your account. There is nobody that would force the casino to re-verify you for committing such breach.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I have some real balance left in my account, Actually it was done mistakenly I submitted my friends Documents for KYC I had no Documents with me that time so I tried to do KYC on friends Documents, & his documents were also Been Verified by the BC game in another account, Then I contacted the BC support team they said We cannot open the KYC tab Again, Our Decision is Final, But I Only Tried Once for KYC and They Blocked me to submit documents again,

I need to do my KYC again on my Real & Geniune documents which are on my name so I could withdraw the amount and play the further game smoothly

I have some real balance left in my account, Actually it was done mistakenly I submitted my friends Documents for KYC I had no Documents with me that time so I tried to do KYC on friends Documents, & his documents were also Been Verified by the BC game in another account, Then I contacted the BC support team they said We cannot open the KYC tab Again, Our Decision is Final, But I Only Tried Once for KYC and They Blocked me to submit documents again,

I need to do my KYC again on my Real & Geniune documents which are on my name so I could withdraw the amount and play the further game smoothly

Hello,

Please reach out to our telegram account, @BCGame_Bob and he will assist you further with the KYC process.

Best Regards

PANDA - BC.GAME

Dear Bc game casino

I had texted him on telegram

So i'm waiting for his response

thank you

Dear BC.Game Casino

I had sent message to @BCGame_Bob

but they had not replied me yet

I'm waiting for his response

Kindly tell him to reply me.

Thanking you

Dear BC.Game Casino

I had texted @BCGame_Bob on telegram with this username

Nadeem_mir19

Kindly tell him to reply me

That will be your kindness

thank you.

kindly resolve my issue i have reached the BCGame_Bob and i have sent them the all of issue but they are taking a long to reply me

Hello eddydon792,

As you used your friend's documents for KYC, the casino has the right to close your account and confiscate any balance from it.

Please keep in mind that you can never ever use any 3rd party documents or payments in any online casino.

If they are willing to find a resolution with you, free feel to keep in touch with them but from our point of view, you breached the casino terms and we can't assist you further.

The complaint will be now rejected.

Best regards,

Nick