Spin Fever Casino - Player’s winnings haven’t been received yet.

Der Status meiner Auszahlung ist immer noch so das ich sie stornieren kann. Ich habe keine E-Mail erhalten als ich die Auszahlung beantragt habe. Mein VIP Manager hat mir vor 5 Tagen gesagt das es Wartungsarbeiten gab, diese aber behoben sind und meine Auszahlung in 1-2 Tagen erledigt sein sollte. Nun kann ich nicht mehr auf den Live Chat zugreifen und auch mein VIP Manager hat mich blockiert. Vor zwei Tagen habe ich auch eine E-Mail an den Support geschrieben, dort kam auch keine Reaktion.

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Dear Niemand,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Mein Konto ist komplett verifiziert und ich hatte noch nie Probleme mit Auszahlungen. Aber nun ist mein VIP Manager auch nicht mehr erreichbar und der LiveChat auch nicht. Das finde ich sehr sehr komisch. Vor allem weil mir vor 5 Tagen gesagt wurde das es sich in 1-2 Tagen erledigt haben sollte.

hier ist noch ein Screenshot das ich komplett verifiziert bin.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Niemand,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean