BC.Game Casino - Player's withdrawal is currently delayed.

Hi bc team.

My account withdrawal has been suspended and tip permission is also suspended.

I am not able to withdraw money from my account because of the suspension on my withdrawals , before winning this ammount I was easily able to withdraw money but after this i don't have the permission.

I Have completed the kyc

I am level 50+

Only my gmail is not verified because I don't receive the confirmation email from bc game team.

I hope you will help.

Thankyou

Hello shakirbhat515,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1: I've done my kyc before two days my phone number and kyc is done but I am not able to verify my email I am not getting the email back from bc game.

2: I used my real money to play the bc game

3: I spoke to the live chat of bc game many times but I am not getting any positive response from them

I want you to resolve my issue ASAP

....cheers

Hi Nick

I have received an email from your side

Is that you or someone else.

Should I trust it and send the information.

Hello shakirbhat515,

I did not forward your any e-mail. I will communicate through nikolas.b@casino.guru only.

Please ignore if you did receive from anybody else as there are some scammers pretending to be casino.guru staff.

Can you please forward the communication between you and the casino regarding this case to my e-mail?

Awaiting your response.

Regards,

Nick