BC.Game Casino - Player's withdrawal is being denied.

I used my BC Game account for quite some time, I even became Vip 8 and had several deposits completed. Then, they randomly asked me to complete advanced KYC to make a withdrawal. I completed it, and it instantly got denied along with the basic KYC, Because of this I can't withdraw my balance there, only deposits. They simply held my funds, I have tried to contact support several times, sometimes they say they don't know what I should do, and sometimes they say that my documents are not original and sometimes that I already had another account. I just want to withdraw my funds, that's all, they don't even give me the opportunity to do so. Recently the main website was blocked in my country, so they created a website for users to do so. the withdrawal of funds, and they sent it to me by email, but I couldn't even get it through this website.

Hello theylor999,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick