BC.Game Casino - Player's withdrawal has been delayed.

Good afternoon. Help me solve the problem with the casino. They don't allow me to withdraw money. At the same time, they do not allow you to pass KYC. They can’t help in the chat, they asked me to send answers to questions (IP address, transactions) by email. I did everything, but they still didn’t allow me to withdraw money. Help please

Hello qabtex,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!